Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

Obtaining device certificate

When attempting to synch my sansa with rhapsody 4 I continually get the error of: A problem has occured obtaining device certificate." I have followed all the steps I could find in order to fix this problem, but have not been successful.

1 Answer

Anonymous

Master 626 Answers
Posted on Sep 16, 2007

Anonymous

Master

Joined: Sep 03, 2007

Answers

626

Questions

Helped

369037

Points

1382

It may be that you have to update your DRM component licenses on your PC. http://home.real.com/product/help/chandler/en/TS_error_Authorize,_License,_DRM_Rights.htm or, your Helix components may be damaged, or corrupt. http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=6203 If either of those dont work. You should format the player to delete everything and re-transfer them to your device. If that doesnt resolve it, you might have to contact Rhapsody. Rhapsody Technical Support 866-597-5507 Best of Luck.

Add Your Answer

Upload

Upload an image from your computer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

Loading...

Include an image. It's worth a thousand words.

prev next

Related Questions:

0helpful

1answer

Trying to synch my SanDisk MP3 player to Rhapsody

This player is a little goofy. The normal method to synchronize is through Windows Media Player. But if you go for the Rhapsody subscription, you have to also sync the device through Rhapsody.

-Tha Mp3 Doctor

Read full answer

Nov 13, 2008 • SanDisk Sansa Clip MP3 Player

0helpful

1answer

'Problem obtaining the devices certificate'

the songs on the player have expired licenses - you have to renew your music service sub and try reloading them

Read full answer

Aug 09, 2008 • SanDisk Sansa e250 MP3 Player

0helpful

1answer

Error obtaining the devices certificate

delete all songs and reload them - tedious but necessary

Read full answer

Jul 20, 2008 • SanDisk Sansa Clip MP3 Player

0helpful

1answer

Help rhapsody and sansa not working

Umm..try to format the device sing the device itself or windows media player...if that doesnt work..You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Read full answer

Jun 14, 2008 • SanDisk Sansa Connect MP3 Player

0helpful

1answer