Will not turn on black screen with faint song that was playing on black screen frozen computer not recognizing when plugging in to USB it was lightly dropped

Let the battery completely drain, and after a while charge it using the charger available else thru computer without turning it on.. let it charge for 50% and then try switching it on. Try this if not get back to me.

Been using this for a few months. Froze up on same song while on vacation last month, and continued to play same song on repeat until battery went down. Now is frozen with "Do Not Disconnect" as it was being charged on my laptop. Attempted to unplug and plug back in and Windows gives DO NOT DISCONNECT!!!!!

I am having the exact same problem!!!!!

ipod touch only reads apple's usb cord are you using apples usb cord

If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Just bought the JX-MP102 find it difficult to use but was able to download songs from a windows xp laptop - plug the mp3 player into the usb port and turn on just as you would for playing music its screen should light up and the computer will pop up a screen with several options click to start windows explorer and from there you can got to place holding music files and copy them the disk letter which represents  the MP3 player. On my machine my main files are on the C disk and a new D disk pops up for MP3 player. I also have a windows vista machine and it also recognizes the player as a new disk drive just like a flash drive.  Unfortunately I can the player to work for a few minutes at best right now even with the music files successfully loaded and playing so I may return it tomorrow. Hope you have better luck.
   rvwill1930

there is a restart button on the bottom but it is a very small hole so maybe use a toothpick to push the button

Plug it in to the computer with the USB cable, use a paperclip to push the reset button inside the top hole, and then press the power button.

Did you figure it out? I have the same message on mine and nothing I do fixes it... my laptop won't even recognize the usb device so I can't look into reformatting the player.... if you figure it out let me know.

You should let the battery be flat and then charge it.
It'd then work. It happened to me twice. Hope this helps.

their are over 11000 problems with this sansa 4GB player. IT is strongly recommended not to buy this ...My screen frozen, computer undection USB, songs deleted by itself, something error.and ETCCCCCCCC>.. latino, ur right, try reseetinn it , then unistall drive..might fix the problem..good luk ..