I've wireless hp mouse to which i lost tha recevier usb(dongle), but i got a dongle from another hp wireless mouse...cant get them to work as a pair though...hp wireless laser comfort mous P.N. XA965AA and dongle from class 1 laser product P.N. NU566AA how can i change the frequency

The Acer KG-0973 is an RF keyboard that originally came with a wireless mouse and USB dongle. Both the mouse and USB dongle are needed to pair the keyboard to your computer.

The thw wireless mouse is paired from fabric wirh USB dongle for same mouse. You can't connect a wireless keyboard to it because they are no different frequency. Actually it's hightly improbable that you even could connect the USB dongle of a mouse with another different mouse. Explanations is logical: presumeyou are in a big office whate another 1 users have wireless keyboards or "mice". Now, imaginge the mess if the dongle of your keyboard should control the mouse of another 9 usrs.
Now, it's competely different with bloetooth keyboards and"mice"
USB Dongle for Microsoft Wireless Keyboard and Mouse 5000

I'm afraid you'l have to repurchase a new set of USB dongle and mouse. Dongle of another wireless mouse is not compatible with a mouse not paired with it from babric.

USB Dongle for Microsoft Wireless Keyboard and Mouse 5000


My best advice: don't buy a wirelss mouse. If you want a REAL wireleess mouse, get a blouetooth mouse.

Each One Will Need Separate USB Dongle (receiver)

I understand that USB dongles come paired from fabric with the mouse, and they don't sell them apart. OK, I'm not sure

You will have to purchase a new receiver. There is no software solution for a lost mouse receiver I am afraid

If you need further help, I’m available over the phone at https://www.6ya.com/expert/daniel_e90a831f4dd5fc5d

csr 4.0 dongle?
what does that mean.?

my guess is the wireless mouse batteries are dead, then...
on HP wireless USB receiver is dead. or lost. (or wrong one used)
or drivers for it missing, (get them at HP.COM)
mouse has bottom switch ON/OFF, , ON is best.
rare most, see lots sold used with no receiver at all. sad that.

Welcome to FixYa!

Here's a quick checklist to resolve your wireless mouse connection.

Solution 1.
1. If the underside of the mouse has an on/off switch, make sure to set the switch to the "On" position.
2. Make sure that the battery of the wireless mouse is placed correctly and is not drained.
3. After checking the first two steps, the optical lens on the underside of your wireless mouse should be flashing once in a while. If not, there is something wrong with the battery, the wireless mouse switch, or the wireless mouse itself is defective.
4. Connect the USB dongle in the USB port and let it install automatically.

Solution 2.
5. Connect the USB dongle in another USB port and let it install automatically.

Solution 3.
6. Restart the computer with the wireless mouse turned on and the USB dongle inserted in the computer.

Solution 4.
7. Download and install the drivers from here http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=ob-47909-1

I hope that this will help.
Thank you for using FixYa and keep me posted!
Jas247

I think you are facing pairing problem, solution is here, First of all please understand ‘what is pairing’ Pairing is theprocess of coordinating your mouse's transmitter with your mouse's receiver. Itrequires both parts to operate on the same frequencies, usually by using thesame identification code. Pairing takes place to try to eliminate interference.Some devices automatically pair both devices at start up; others need to bemanually paired. Step 1. Plug in RF DONGLE into USB port, Step 2. Put the batteriesin mouse (in right direction, see batteries. Direction symbols in the battery compartment +/- signs) andplace the batteries. Cover, Now you can see thered light glowing on the bottom of the mouse, now your mouse is ready topairing There is two buttons for pairing the mouse BUTTON 1 – this on the RF DONGLE, top/up side BUTTON 2 - this is at the bottom of the wireless mouse, NOTE- after pressing button-1, one time, your RF DONGLE willbe ON SERCH MODE for 7 seconds, Step 3, now press BUTTON 1, one time, and move the mouse, ifmouse curser is not moving then press BUTTON 2 one time – now defiantly yourmouse will work, If you need any other technical support for GMAX, products please contact satish kumar (countryhead gmax technologies)

Unless you can find not only the exact part number but a dongle with the exact same serial number its not possible.Having the same issue.I say shame on HP for creating this issue by not wanting to sell type specific replacements to resolve this problem.They would prefer that you buy an entire new set. Good Luck.