Broke the ear hook for the Motorola h500 bluetooth headset

The ear hook on my H500 broke as well.  I called Motorola (866-289-6686) and they are mailing me a replacement.  Even though This bluetooth has a 1-year warranty.  I purchased mine in Jan. 2007 and was covered but the rep didn't verify anything regarding the purchase date so even if you're outside of your warranty, you might still give it a shot.

Http://msgdigital.com/productdetail.asp?productid=47244

here is a link to a website that will sell the earhooks.

The ear hook on my Motorola H690 bluetooth broke, too. I called Motorola 1-877-MOTOBLU and demanded a free replacement. I too was told that the ear hook was only warranteed for 1 year. I told the rep that I had had the product less than one year. The rep did not attempt to verify this. She said she could make a one-time exception and took my name and mailing address. She said I would receive it within a week.

Note: You can not BUY the ear hook at Radio Shack or Best Buy. Both places told me that the only way to get one was to call Motorola or buy one on-line.

I plan to find a source on line and get extras. I doubt I'll get a second one free from Motorola.

Personally, I think Motorola bought cheap plastic ear hooks. I think they should ship a replacement package of them (at least two) to me overnight. That's about the only thing that would make me buy Motorola again. What ever happened to high-quality and customer service? Geeze.

I called the customer service number as posted by Empress. I explained that the earhook on my H500 bluetooth broke off and is lost. I was told that falls under damage which is not covered by the one year warranty HOWEVER, she can replace it FREE of charge as a one time courtesy. She took all of my info, gave me the order # and said I'd have the replacement hook in one week. Thanks Empress.

You can purchase a replacement here. 

http://www.bizrate.com/cellphone-accessories/replacement-ear-hook/

Just called today they have a new policy have to send in the headset and they will send you a new one
no more sending it free I think will try again

Is Anyone from Canada here that received replacement? Thanks a Lot

I just got off the phone with Motorola (1-877-MOTOBLU). They are sending me a replacement ear hook at no charge. Didn't even ask when I purchased the ear piece, and didn't mention "one-time courtesy" or anything like that. It was very easy, and the ear hook will be here in 6 to 7 business days. YAY!!

I just got off the phone with customer serv and let them know that I purchased a HX1 for my dad (endevor bluetooth) and the earhook broke in half. They are sending a free replacement. No problems!

I just called Motorola at the above 800 number and they didn't verify the purchase date, but I told them it was under a year that I purchased it. They are sending the ear hook for free. Cool! Thanks Motorola!

Just called Motorola and they will send me 2 earhooks (1 for making the call and another for waiting long). Thank you Empress for the suggestion.

Thanks for the advice. My puppy chewed the earhook on my bluetooth. I called the number above (866-289-6686) and customer service replaced the earhook free.

I called motorola for a replacement earhook and there was no hassle. I simply gave the representative my address and told her where it was purchased and she placed the order.

My dog chewed up my bluetooth too! You can find replacement hooks on Ebay. Just search under "Motorola bluetooth ear hook". They usually go for around $1 - $5. Good luck!

They were out of stock of the earhooks but offered me to send in the whole thing and they would replace the whole thing. i decieded to wait a couple of weeks and they will send me a 3 pack of the earhooks.

Motorola is absurd...i jsut called about replacing the ear hook on my headset and they said because it is broken, that falls under the physical damage category and voids the warranty, but i could purchase one for $19.95, almost half of what i paid for the headset...absolutely crazy!!!!