Hi, I am having Windows 8 laptop, 1st time I connected logitech plug n play headphone, they worked fine , were even set as default device for Skype, but when I restarted my system nothing is happening. Its not asking for device driver, and not even showing the device, tried to connect it to all 4 USB port of my laptop, but no use. Pls advise.

Hello!
Sign in failure can be caused not only by the camera or Skype, but also by slow connection.

You first need to make sure that your camera is functional. Please, follow these steps and open these two windows:

• QuickCam software: Start>Programs>Logitech>Logitech QuickCam and
• Logitech Webcam Software: Start>Programs>Logitech>Logitech Webcam Software
• Make sure you can see yourself in the Webcam software window
• Close the webcam software window

Make sure your webcam is selected in Skype settings so that Skype can use it:

• Sign in to your Skype, click Tools>Options>General>Video Settings
• Check (click to have "tick" in the box) both "Enable Skype Video" and "Start my video automatically when I am in a call
• Under Select Webcam (Default video device) choose Logitech QuickCam Communicate STX
• Save
• In Audio Settings choose Logitech Mic to be your default microphone (you have it built in your camera)
• Check to mark the box "Let Skype adjust my audio settings"
• Save
• It should work now.

If you experience issues like signing in to your Skype is taking too long, Can't sign in, or you can't see or hear the other person, then you should contact your internet provider for slow connection. Also, you can check your connection using Speed Test online (www.speedtest.net).

Regards!

If your using windows 7 go to the volume control in the taskbar right click it and select playback devices then make sure the speakers are set as default by clicking the speakers and then click set as default.

Skype is very picky about having the latest drivers and you also need to see if your support software ( not downloaded with the Logitech software ) is up to date and functioning OK

Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page.
Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?"

http://www.logitech.com/index.cfm/405/&cl=us,en?prodcrid=405

In addition to the Logitech installer you will need to check the support software - Microsoft DirectX . This comes pre-loaded on most Windows computers but has to be updated - I am currently on version 11
To start the DirectX Diagnostic Tool, click 'Start', click 'Run', type dxdiag in the Open box, and then click OK
Run through the tabs checking the 'notes' windows for information
The version will be shown on the 'Systems' tab

Procedure to re-install Logitech software
Close all programs while uninstalling - downloading and uploading software
Disconnect your webcam
Uninstall the current webcam software on your computer
Restart computer
Download the Installation package from Logitech
Run the installer and choose your options during the installation - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must.
Connect your webcam when prompted.

Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.

http://www.testmycam.com/
Not working ? - troubleshoot your drivers and software - get your cam working before moving on

Working OK ?

Set your webcam mic as default ( if it has a built in mic

Plug in the webcam

TEST SPEAKERS
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC
Click "Recording" tab.
Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices'
To set required (webcam) mic as default - click on mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer

CONFIGURE TO SKYPE
Connect webcam
Its good practice to disconnect and re-connect your webcam before you start (To reboot the webcam software) - if you have been using it elsewhere the SKYPE software may have difficulty in locating it, even if you exited the previous program correctly.
The reason being, the webcam software can remain hooked-up to a program and needs to be rebooted.
Mine, I just unplug it from the USB and plug it back in to reboot the software.
If yours is integral with the computer you will have to re-start the computer, use a keyboard shortcut or disable / enable the webcam from the Device Manager.

Start Skype.
On the 'Tools' menu, click 'Options'.
In the navigation pane of the Skype 'Options' window, click 'Audio Settings'
Run down the list setting your defaults
Select your webcam as the default microphone.
Make a free test call
Click 'Save'
In the navigation pane of the Skype Options window, click Video Settings.
This will launch your webcam
Adjust quality of picture in 'Settings'
Check the correct webcam is shown as default
Click Save
Test your webcam by making a Skype test call.
For more information about how to configure Skype Messenger, please visit the following Skype Web site:
http://support.skype.com (http://support.skype.com)

Just prior to using Skype reboot the webcam software by unplugging it for a few seconds and do not run your logitech software for a preview, but allow Skype total control

Make sure you have the very latest software
Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page.
Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?"

http://www.logitech.com/index.cfm/405/&cl=us,en?prodcrid=405

In addition to the Logitech installer you will need to run the support software - Microsoft DirectX . This comes pre-loaded on most Windows computers but has to be updated - I am currently on version 11
To start the DirectX Diagnostic Tool, click Start, click Run, type dxdiag in the Open box, and then click OK.

Procedure to re-install Logitech software
Close all programs while uninstalling - downloading and uploading software
Disconnect your webcam
Uninstall the current webcam software on your computer
Restart computer
Download the Installation package from Logitech
Run the installer and choose your options during the installation - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must.
Connect your webcam when prompted.

Configure to Skype

Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.

http://www.testmycam.com/
Not working ? - troubleshoot your drivers and software - get your cam working before moving on

Working OK ?

Set your webcam mic as default ( if it has a built in mic

Plug in the webcam

TEST SPEAKERS
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC
Click "Recording" tab.
Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices'
To set required (webcam) mic as default - click on mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer

CONFIGURE TO SKYPE
Connect webcam
Its good practice to disconnect and re-connect your webcam before you start (To reboot the webcam software) - if you have been using it elsewhere the SKYPE software may have difficulty in locating it, even if you exited the previous program correctly.
The reason being, the webcam software can remain hooked-up to a program and needs to be rebooted.
Mine, I just unplug it from the USB and plug it back in to reboot the software.
If yours is integral with the computer you will have to re-start the computer, use a keyboard shortcut or disable / enable the webcam from the Device Manager.

Start Skype.
On the 'Tools' menu, click 'Options'.
In the navigation pane of the Skype 'Options' window, click 'Audio Settings'
Run down the list setting your defaults
Select your webcam as the default microphone.
Make a free test call
Click 'Save'
In the navigation pane of the Skype Options window, click Video Settings.
This will launch your webcam
Adjust quality of picture in 'Settings'
Check the correct webcam is shown as default
Click Save
Test your webcam by making a Skype test call.
For more information about how to configure Skype Messenger, please visit the following Skype Web site:
http://support.skype.com (http://support.skype.com)

When using Skype - do not run the Logitech software but allow Skype full control.

You need to check if the mic/s is working?
Are you certain the Logitech webcam has a built-in mic?
To check if the mic works go to Start - All programs - Accessories - Entertainment - Sound Recorder and test record your voice and play back to check, also try it with the laptop's built-in mic (if it has one) and the Logitech mic.
If both mics work then you have a choice of which one you can use in Skype, most likely the best one would be the Logitech one.

You need to configure your audio settings in Skype.
When you open Skype click on Tools - Options - Audio Settings and click on Select Microphone and select the microphone you are using and save the setting.

If you still have problems get back to me with all details and error messages.

Try changing the Windows Default Audio devices

1. Go to control Panel
2. Sounds and audio devices
3. The Audio tab
4. Then change the Sound Recording Device to Logitech Headphone INPUT
   

Hopefully this will work

I assume you are using Windows Vista as ships with Aspire 5920's. Try the following to make sure that Windows is using the correct output options:

1. Click on the Start Menu and go to Control Panel
2. From Control Panel click on Hardware and Sound
3. Click on the heading Sound and the sound configuration box will appear.
4. The first tab is called Playback and allows you to select a playback device.  You should find your external speakers and internal speakers listed.  
5. Click the external speakers and then click on the "set default" button to make sure that the sound is played back through those instead of your internals.

The information in this article applies to the following 3rd party software
MSN Messenger 6.x
MSN Messenger 7.x
Window Live Messenger 8.5


The information in this article applies the following platforms
Windows 98
Windows ME
Windows 2000
Windows XP
Windows Vista
Note: The information in this article is not product specific. For details regarding camera driver and operating system support please see article 3428
Step 1: Getting Started
Before we begin setting up the sound in MSN or Windows Live Messenger, ensure the following is complete:

• Connect your camera and verify that it is working properly
• If using headphones, verify that your device is connected and functioning
• If using speakers, verify that they are functioning properly
• If using a headset, verify that both the headphone and microphone are connected and working properly.

Step 2: Executing the audio and video setup procedure within the messenger application
This procedure will allow you to assign an audio input and audio output device, as well as assigning the video device of your choice to work with the messenger application. The following example uses Windows Live Messenger 8.5 however, the same procedure can be used for earlier versions of MSN Messenger 6.x and above. MSN Messenger users please skip directly to step 4 below.
Note to Windows Live Messenger users: There are multiple ways to execute the following steps depending on being signed in vs signed out of the messenger application, and which version of Windows Live Messenger is being used. To avoid confusion, please execute the following steps while signed out. We also recommend updating to the latest version of Windows Live Messenger.
1. Sign out of your account.
2. Launch the messenger application (make sure you are not signed in to your account).
3. Locate and click the "Help" drop down button towards the top right corner and select "Show the menu bar"
4. Now click the "Tools" option in the menu bar and select the “Audio and Video Setup” option.


5. Click “Next to begin the setup process.


6. In the “Speaker Setup” window, select the output device you would like to use with the messenger application. This step is specific to speakers or headphones. If your speakers or headphones are USB devices and connected to your computer, select the device by using the drop down menu provided. If your speakers or headphones are connected to your soundcard, the device listed will be the make or model of your soundcard device.
You can also set the desired volume level and click “Play Sound” for an audio sample. Click "Next" once you are comfortable with the your selected options.



7. In the “Microphone Setup” window, select your desired input device from the drop down menu provided.
This selection will be specific to a microphone connected to your computer. If your Logitech video camera has a built-in microphone, this option will be presented as “Logitech Mic” with your camera model name in parentheses as shown above.
If you have an external USB microphone or headset device connected to your computer that hosts a microphone, select the devices name or model number in the drop down menu. If your external microphone or headset is connected to your soundcard, the device listed will be the make or model of your soundcard device. Once your device is selected, adjust the microphone volume level to your preference and click next.
Note: The microphone volume level may need to be tested in order to find a comfortable volume level. As a starting point, try setting the level midway and adjust when necessary by re-executing this procedure.

8. In the “Webcam Setup” window, select the video device you would like to use with messenger application. Once selected, you should see a display sample in the window provided. You can also click the “Options” button to make camera specific adjustments. Once completed, click the “Finish” button to apply your changes.


Once you have completed this process, the messenger application should now be configured to the correct audio input (microphone), audio output (speakers or headphones), and video device (webcam) to use when engaging in an audio and or video conversation.


his article covers how to configure a Logitech camera's audio and video settings to work with Skype 3.6 or above. Answer This article applies to the following cameras:
All Logitech USB Webcams
This article applies to the following platforms:
Windows Vista
Windows XP
This article applies to the following 3rd party application:
Skype™ 3.6 or above

To set up Skype for video please be sure that your Logitech webcam is connected and working. This can be verifed by launching your QuickCam software and checking for a video stream withinin the QuickCapture video window. Once the webcam functionality is verified, please close the QuickCam application and follow the steps below.

1. Launch Skype™ and click on "Tools" as shown in the figure below
   
   Fig 1
   
   
2. When you click on "Tools" you will see a drop down list
   
   Fig 2
   
   
3. Click on "Options" at the bottom of the drop-down list
   
   Fig 3
   
   
4. A new screen appears. Click on the left side of the pane under "Video Settings"
   
   Fig 4
   
   
5. Under the "Select webcam" drop down, please choose your Logitech camera, then click the "Save" button.
   
   Fig 5
   
   
6. Click on "Tools" as shown in Fig 6 to get your Logitech Audio setup.
   
   Fig 6
   
   
7. When you click on "Tools" you will see a drop down list
   
   Fig 7
   
   
8. At the very bottom of the drop down list, please click on "Options"
   
   Fig 8
   
   
9. When you click on "Options" you will see a new screen
   
   Fig 9
   
   
10. On this new screen click on the left side of the pane under "Audio Settings"
    
    Fig 10
    
    
11. You will now have the option to select your Logitech camera's Microphone as your main Audio source. Under the "Microphone" drop down, select the Logitech Microphone, and click "Save"
    
    Fig 11
    
    
12. You should now be ready to use your Logitech webcam and microphone in a Skype video call.

check in your device manager that you have installed the driver successfully.
1st go to control panel
2nd click on system
3rd click on properties
4th...on device manager and select it and see the status!

Have you tried changing the Audio Device that windows is using?
Under the Sound and Audio Devices in the ontrol Panel. Under the Audio tab, try the Default Device under Sound playback. Change this to the headphones.