Check your audio settings within the game to make sure it is picking up your audio hardware. I do know that Dragon Age did use a higher quality in Sound, its eather that the hardware on your CPU doesnt support the codex, audio hardware isnt supported by the game, or the game isnt reading the hardware which can be set up in in the options menu of the game. If it turns out to be the codex, you can download it off the internet, most of the time you can find bundles to download.
http://www.free-codecs.com/download/K_lite_codec_pack.htm
DrakeTech
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