I had the same problem this past weekend. Took the complete unit apart and found salt and all kind of moisture in the motor itself. It sure was not sealed very well from the factory. I am unable to find the motor sold separately, therefore I am taking my unit to an electric motor shop. I am guessing it will cost me about $100-$125 to get the motor reworked. It was extremely easy to take apart.
With the moisture in the motor, there was simply too much resistance for the windlass to turn, If you get your tension wrench and work the windlass back and forth, then hit the button. It should work temporarily.
Good Luck,
Tony
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