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Jaclyn Posted on Nov 20, 2017

Nortel 7316 phone on PRI 3 digit extensions. Can accept and make internal calls from direct line, can make external calls. CAN NOT RECEIVE EXTERNAL CALLS. Error external caller gets is: all circuits are busy I have reprogrammed a new handset, checked the OLI and the DNs, even rebooted the whole system with BRU. Any ideas?

5 Related Answers

A

Anonymous

  • Posted on Nov 19, 2008

SOURCE: Norstar M7310 Phone's Buttons Don't Work At All

What system is this on? Sounds like the system is going downhill.

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A

Anonymous

  • Posted on Jan 02, 2009

SOURCE: Incoming calls ring on intercom rather than appropriate line.

Somehow you might have taken the lines off the extension. I would double check that under line appearance, that extension is set to "appear and ring" for each line.

consultel1

george peters

  • 860 Answers
  • Posted on Sep 26, 2009

SOURCE: Accessing company phone directory

Sounds like you shut the CCR tree down. Go to AA>table>1>CCR>chng>1>enable. that should take care of it

Anonymous

  • 18 Answers
  • Posted on Oct 02, 2009

SOURCE: Nortel M7310 Phone moved to another jack, now no incoming calls

The reason your phones config is not the same as before is because configuration goes by what extension it is. So if you plug your phone in somewhere else, unless you have DN's configured, your extension changes, so say it was extension 21, but now that you moved it, its now 23, those settings remain on extention 21, so if you bought another phone and plugged it into were extention 21 is, it would have the settings that your old phone had before

To access the intercom by just picking up the handset, Press Feature **CONFIG (266344), Select <A. Configuration>, then go to <2. Line Access>, Select that and enter the extension of the phone you want to have access intercom by just picking up the handset. Scroll until you see <Intercom Keys: #,> make sure you have at least one intercom key. Then scroll until you see <Prime Line: #>, Press change until the display reads <Prime Line:I/C>  And there you go. Hope i didn't confuse you 

consultel1

george peters

  • 860 Answers
  • Posted on Apr 16, 2010

SOURCE: we have nortel t7316 phones in our office. one

Programming is done on M7310, M7324 and T7316 sets.
To set up ringing you need to enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt,
press the show key (top right arrow).
The display should now ask for an extension number. Enter extension number you wish to program ringing on.
Press the show key (top right arrow)
The display should sat LINE ACCESS
Press the show key (top right arrow) .
The display should say LINE ASSIGNMENT.
Press the show key (top right arrow) .
The display ask for a line number. press list
The display should say line 001: appear & ring
press the Chng key till it says appear only
press next key (lower right arrow)
The display should say line 002: appear & ring
repeat the procedure the same as line 001 for the remaining ringing lines

press the release key when finished

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Related Questions:

0helpful
1answer

I am unable to unlock my voicemail on my Nortel 7316 phone system

You would need to log in as the voicemail admin using "Feature 983" followed by 102 (if you have 3 digit extension numbers) then the voicemail admin password. From there you can select MBOX and reset the password to 0000 for the mailbox in question.
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We have a Nortel T7316E & want to transfer live calls to cell

transfer (under screen when on a call) is for internal transfer. you need the external transfer feature from your phone company, then a "link" key programmed on your phone. link is also feature 71. when on a call you hit link or feature 71, then dial the cell or have speed dial buttons for them,.
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How do I change the number on a speed dial

You can program a memory button with a new number or
feature.


External autodial:

1. Press (Feature), ( * ), (#1).
2. Press a memory button.
3. Dial the external number.
4. Press OK to store the number.
5. Label your new button.


Internal autodial:

1. Press (Feature), ( * ), (#2).
2. Press a memory button.
3. Dial the extension number.
4. Press OK to store the number.


How to erase memory buttons:

1. Press (Feature), ( * ), (#1).
2. Press a memory button.
3. Press OK to erase the button.

Alternatively, you can download the Nortel T7316 Quick Reference Card from IdacomUSA, your solution for Nortel Repair and Refurbishing.
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Nortel T7316E Call Forwarding - Outside Line

The Nortel call forwarding (feature 4) is for forwarding the ringing and intercom from one extension to another.ex. if you were going to be working in the conference rm. instead of at your desk,with the forward on to the conference rm. extension, the calls you get at your desk will transfer to the conference rm. phone. Call forwarding through your service provider is done by accessing the telephone line you wish to forward, dial *72 (you should get dialtone reordered)and dial the telephone number to where you want the calls to be forwarded to. the party on where your forwarding the line to has to answer the line for the forward to take place. to remove call forwarding , access the line you have the forward on and dial * 73, you should recieve a stuttered dialtone for confirmation that the service is off
1helpful
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I have installed an 8 port slt card and cannot get the extensions to dial out. Can receive incomming but not make internal or external calls

If you installed the 208 or 308 extension card, you also added 2 or 3 extra C.O. lines. When you dial "9" you are accessing lines that don't exist (the new highest lines).

Go into system programming and choose option 3.3 or program 400 and disable the additional lines.

Carl
3helpful
1answer

M7208n phone - mute ringer for external calls

Incoming line ring settings are in the config menu under:
2nd option - Line access
enter extension number
2nd option - Ringing
Ringing then can be toggled on or off for each line assigned to that extension.
Mark
1helpful
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Unable to see if an internal extension is engaged

It doesn't exactly work that way, but you can program the extensions back under the buttons. Pick a button that you want to save an extension under and press FEAT *2 the button and dial the 2 or 3 digit extension number. Now the button monitors the status of the extension. It will light whether it's in DND, or busy on an outside or internal call.

Carl
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Call forwarding to outside line

To send a call to another telephone within your system, or to an external
telephone. You may not be able to transfer a call on an external line
to an external telephone, depending on the capabilities of the lines.
1. Make or answer a call.
2. Press the feature button then press 70.
3. Call the person you want to transfer the call to.
4. Stay on the line if you wish to speak to the person first.
5. Press the Release button to complete the transfer.
If an external call is transferred to a busy internal or network
extension, or is not answered after a few rings, the call automatically
rings you back.
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