My 311 receiver worked fine for years with no problems. It has always sat up on a shelf where the connecting cables wont be touched. Recently all I get out of it is a 015 message and it makes no progress in connecting to the satellite. Diagnostic test 1 through 38 shows it's not receiving the signal. Absolutely nothing has changed in my house, no one has moved anything, all the connections are tight, the weather has been bright and sunny and there is no wind or obstructions to the dish. The other receivers in my house work fine with no issues. If Dish is so proud of their customer service, why must I pay a whopping $95 for them to come and fix their equipment that I don't even own! Do they expect me to get up on my roof and troubleshoot? I've been a customer for over 10 years, and my reward is to get socked with this ridiculous fee.

SOURCE: Dish Network - Dish 500 Satellite 110 is not being recognized

You will need a DP or Legacy twin or quad, or DPP twin without using an external switch. If you use Legacy Duals, or DP Duals you will need a switch. USUALLY a SW21 is used to combine the signals but you may have a different one in use if at all.

The primary thing to remember when using a switch is that you must use the same type of LNB as switch e.g. Legacy switches with Legacy LNB's and Dish Pro switches with Dish Pro LNB's.

Check your LNB type. Legacy LNB's have only a Dish Network Logo on them, Dish Pro has DP on them and DPP have DP PLUS on them.

One of three things could be the cause:

1. Line of site. Must be clear of all obstructions to ensure adequate signal.

2. You have a faulty switch, or conflicting LNB and switch, or no switch at all.

3 you may have a bad port on the LNB.

As a fail safe check that your mount is level and plumb. You also may have the dish pointed directly at 119. Check the Skew and elevation settings as well. If LOS IS THE ISSUE YOU MAY NEED TO RELOCATE THE DISH OR REMOVE THE OBSTRUCTION.

In some extreme cases microwave towers and High Voltage lines also pose a problem but doubt this is the case for you.

SOURCE: combining output from dish home distribution with ota antenna

You should have your system setup in the following manner below:

You also will only be able to receive the HD locals with a HD OTA antenna. It is possible that you will need to turn the satellite off in this room to view the OTA's effectively.

Also you should use a splitter as depicted in the picture by the red boxes to combine signals of this frequency. The blue box is the diplexer on the incoming satellite feed and the black box is the seperator that most dual tuners use. If yours does not utilize this device you will have another cable coming from the outside of the house to the back of the receiver. The location of the ports on the back of the receiver in my diagram may differ in position on your receiver so obviously connect them to the proper port. I hope this ressolves the issue and there is no need to seperaate the signal at the remote tv as it will only be a duplicate of the same signal you have connected already as OTA and the TV2 backfeed are of the same frequency range.

SOURCE: Dish Network "Blue" Smart Card upgrade... Now get only "015"

The solution is usually a simple one and that has been suggested already but I will ask you to try one thing first. Remove the new smartcard and do not put one in. If the receiver still displays a picture and yoou can get to menu 611 run a check switch. After this is performed cancel out of the screens and re insert the new smartcard. Once the system comes back up perform the same steps as you did before with the smart card removed. If this fails you can try the solution they offered which was to update the sofware. There is no reason your software should be outdated if you were using this receiver before the new smartcard but try anyway as it may SOMEHOW work. Using the remote turn the receiver itself off. Allow the receiver sometime to turn itself back on-this could take awhile so plan this when you leave for work or are going to be gone from the house for sometime so you do not get bored waiting for this to occur. If the receiver has not turned back on in 45 minutes or more then the receiver will either need replacing -which i suggest- or they will try to send you a new smartcard if you talk to Cust service. Tell them you want a service call to fix the receiver. While you have them on the phone verify your receiver number and the new smartcard number which is on the back of the card and ask them to send a hit to the receiver. If the receiver has not been associated with the new smartcard or if the smartcard was not loaded with all of your programmming this should fix the issue. Thanks for using Fix Ya.

SOURCE: Satellite signal "lost" after digital changeover

RG6 is the standard, as opposed to RG59 cable. The new cable would not cause the problem to start or continue.

Who was the tech who came out to your home? A Dish Network tech? And left the site with it still not working?

Resetting, unplugging the receiver, and having all those parts replaced... yeah that almost sums up everything that could be done with the exception of replacing the receiver itself.

It's rediculous that you have been dealing with this problem THAT long. Call Dish Network, give them a recap, and tell them your going to cancel and go with DirecTV if they don't fix the problem. Then speak to a supervisor if you get a rep that doesn't seem to care.

All else fails, go Direct. Better customer service, more HD.... that's what I have!

SOURCE: Same problems. Fan is whirling. Light flashes. No Video Signal.

The 622's are good receivers it is just that on occasion we get a shipment that has been mishandled. This causes the issues however a 722k is a good choice. Thanks for using Fixya.