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Posted on Apr 12, 2009

Loading negative film in holder.

I own a Epson 3590 scanner which I have liked a lot for scanning photos etc. I now, for the first time, want to scan negative film. How does one load the film into the special negative scanner on top...? I keep getting an error message telling me that it is not loaded. The little Forward arrow button does nothing. I have checked that it is connected.

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dude50s

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  • Posted on Oct 11, 2009
dude50s
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The button under the top door is for ejecting the film strip. To load negatives you just insert them until the machine recognizes them and then it will automatically load them.

  • evansx Sep 29, 2014

    I have a similar problem with the same scanner. I have used it successfully for scanning photos and documents, but finally found some negatives to try scanning, but it didn't work. The button in the lid and the sensor switch that's supposed to begin the auto feed when a strip of negatives is inserted are non-responsive. The software doesn't see the lid either, so the "Film" option is grayed out and cannot be selected. I've tried all the normal troubleshooting steps including making sure the cables were all connected securely, updating to the latest driver, Reset All settings, etc., but nothing worked. After a phone call with Epson tech support, the agent told me it's a hardware problem and the scanner is no longer under warranty. I've taken apart the lid to look for any obvious causes such as loose wires or blown circuits, but nothing looks unusual.

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1) In the program you are working from, begin the scanning process. If working in FULL AUTO MODE as the scan begins click PAUSE or CANCEL, then change "Full Auto Mode" to "Home Mode".
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