Heats up runs properly but not hot enough to actually pop kernels Elite cuisine by maxi max (r) Model No. EPM-400

Hi Mark this might seem like a silly question but what steps are you taking and are you using oil or butter?

That part, or any kind of substitute part is not sold in the USA. Return the machine to where you bought it if you can.

The manufacturer rates it as a 2.5 ounce kettle. This means 2.5 ounces of raw kernels each batch.
1 ounce of kernels = 1 quart of popped popcorn.
Roughly a half gallon of popcorn every 3-4 minutes.

This is a 4oz popper. 1/2 cup kernels, 1/8 cup oil, 1 tsp popcorn salt in kettle per batch.

You might try contacting Maximatic directly. They have full contact information as well as a web inquiry form here:
http://www.maxi-matic.com/help.php?section=contactus&mode=update
If you need your manual it can be found here:
http://kitchen.manualsonline.com/manuals/mfg/maximatic/epm400.html?idRes=493611
Trust this will be helpful.

Turn on the heater and let heat for 2-3 minutes. The Elite EPM 250 popcorn maker uses a 2.5 oz kettle. This is for 1/3 cup of uncooked kernels. Add kernels with a tablespoon of popcorn oil (available in markets) and a 1/3 teaspoon of what's called "Flavacol". It's a seasoning that they use in movie theaters to add flavor, saltiness and color. It's available online (ebay) or at Smart and Final. Use this combo and you can't go wrong. For cleaning, let kettle cool, the add 1/2 cup water. Turn on kettle and let boil for 2-3 minutes. Then empty it out.

Model EPM-400 Elite Popcorn Maker
Distributed by: MAXI-MATIC® , USA 18401 E. Arenth Ave. Building B. City of Industry, CA 91748 Customer Service Department: (626) 912-9877 Ext. 116/120 MON-FRI 9am-5pm PCT Email: [email protected]

Hi,
I hope this link is what you are looking for:

http://web.archive.org/web/20060521013210/http://www.maxi-matic.com/pdfs/ERC-003ST_manual.pdf

I have the same coffee maker & mine carafe broke too, The Carafe is $10.95 incl. shipping & handling, you will need to call Maxi-Matic customer service @ 626-912-9877 & they will e-mail you a order form to fill out. Hope this help.

Maximatic Deluxe Popcorn Trolley Elite Cuisine EPM 400 popcorn machine burner is burnt out. where can i find a replacement pot?