I am trying to use my Kirby G6 shampoo system for the first time; however I've owned the Kirby couple of years.
When all parts are attached, per instructions, can NOT get brushes lowered enough to shampoo carper. I raised front unit to install shampoo equipment but can not get unit lowered enough for brushes to touch carpet.
Have I attached something incorrectly? Salesperson demonstrated shampooer when he sold us unit & it worked then.
Looking forward to your response and thanks in advance for your assistance.
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