If the BIOS password cannot be remembered, the unit will need to be sent in for password removal. This service is not covered under warranty and charges will apply to have the password removed.
Please go to Fix My Acer and set the unit up for service requesting BIOS password removal. In the description please use the following: "Requesting BIOSpassword removal".
Note: This is for the BIOS password only and does not include the Windows login password. Acer does not remove Windows login passwords.
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