Question about Polycom SoundPoint IP 501 IP Phone

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Failed to get boot parameters via DHCP

Hi, i am using polycom sound station ip 501 sip, i configured that one but it display the message is failed to get boot parameters via DHCP, please give me solution.

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  • Anonymous Apr 22, 2009

    smae problem here

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  • 7 Answers

You didn't provide any information about your network which is ALWAYS required to provide any type of help, not to mention a solution.

"Failed to get boot parameters via DHCP, xxx seconds until reboot" simply means that the computer isn't getting an IP address from your router. Setting up your router is another entirely separate topic.


This is pretty simple though, one of three things is happening:

1. Your router is not properly configured to provide DHCP to the phone.
2. Your network cable is bad.
3. Your phone is bad (most likely the RJ45 port since the phone seems to work otherwise).

You can check for bad ports or cables by checking the port status within the router. If the port is lit up, most likely the cable and phone port are fine. This is not 100% though, replacing the cable should always be a consideration even with a lit port.

Posted on Jun 04, 2009

Testimonial: "thank you"

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  • 4 Answers

Spent hour playing with the phone changing all the settings then replaced the cable and hey bingo.

Posted on Aug 09, 2013

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