I keep getting a paper jam message on my HP C4599 and have gone through all of the steps to clear it from the HP troubleshoot page and it still keeps showing a paper jam message. When I click ok after the message, there is a lot of noise and the cartridge doesn't move to the right when I open the cartridge door.
I had the same problem. I called HP and went through the steps they had asked me to go through to fix it. It took about an hour. Nothing worked. They offered me a replacement. I said no, and they offered me a $150 gift card for Staples.
I had the same problem, with my 2 year old 4599. I took it apart to expose the clear ribon where the home sensor resides. I used a damp paper towel to clean a lot of what appeared to be ink. This fixed the problem, I verified this by printing several test pages. To take it apart, I remove a total of 8 screws two on each side to remove the side panels, two in the front and two by the scaner lid in the back. Be careful as you will need to remove three cables to remove the top. This exposed the ribon completely. You may be able to clean the ribon with the front cover lowered. Good Luck!
i followed the above instructions and it worked initially, however after a very short time later it happened again. i've cleaned the ribbon once more but this time it hasn't resolved the issue... very frustrating as the machine has had a fairly easy life and should have lasted much, much longer. no more HP for me....
What I have discovered is two bad caps on the board that the ribbon cable is attached to. 2 caps at 330uf 6.3 volts
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SOURCE: I keep getting a paper
Follow the below instructions:
First try this (click here) and verify that there's no actual paper jam.
Now follow the steps below:
Remove all the cartridges, clean the gold contact on the cartridges and on the printer with soft cotton dampen with alcohol/acetone /spirit.
While the cartridges are kept for drying, do the following:
Turn it off > Disconnect usb cable, power cord, inthernet cable; >remove the papers from the tray >open the back panel door (the rear door where you clear paper jam). Also turn off the mains switch which the dc adapter is plugged in. After keeping it Off for about 5 minutes, turn on the printer again with only the power cord connected, keep tapping the cancel button while it boots up and again leave it On for few minutes > turn it off > connect all the cables > again turn it On and keep pressing the power button while it boots up. Now you can install the cartridges. Check the status message. It should work fine now.
[Note: please don't touch the gold contacts and the printheads with your hand, you may damage them permanently]
Good luck.
Thanks for using FixYa.
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Paper jam message on HP C4599 when there is no jam
same as above! awful!
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