My anti virus tray at the bottom of my screen is flashing. I click on it and it says my anti virus has failed to update due to connection problems. I tried to download another anti virus but it said I already have an anti virus on my computer. According to the pop up screens and help screens I have eTrust EZ Anti Virus from Computer Associates on my computer but it does not even show up in my list of program files. I also can not find it with my SEARCH tool.
How do I find and update this program or find and uninstall it?
I was using SBC Global while in California. I moved to Oregon and am currently using Comcast. The problem was that my anti virus was part of my SBC Global package. I was able to contact SBC Global where they informed me that they use Symantac which uses Norton anti virus. I was able to contact and download Norton uninstall tool to uninstall the anti virus. I also uninstalled the SBC Global software (AT&T Yahoo) and that enabled me to install new anti virus software.
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I Cant Update my Computer Can you help
I have e-Trust anti virus. I update it every day - religiously. The programme now shows it hasn't updated since the end of January. I Didn't realise this & now although I can receive e-mails etc my computer blocks outgoing mail.
Please help - Paul Jackson.
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