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Paper is stuck within the top feeder assembly. I can see it when I open the cover, but I am unable to pull it out without tearing or ripping the page. What do I "open" to loosen up the device and remove the paper?
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It is not about the feeder roller but it is the glass over that is not fitted when printing. Open the scanner printer cover and close flattened. Check the screw it is just loose from back glass.
There are possible 2 places for the paper jam, either the Feeder has jammed or from the input tray. For Feeder, you just have to open the feeder from the top and see if there are any pieces sticking in. Else, you can open the print head cover and look for pieces of paper jammed in it. Another place you may see is by removing the rear of the printer, it is called a duplexor which can be taken off easily. You may find some bits of pieces in rear of the printer. To avoid getting another jam, try to keep the paper in a cool and dry place. If the paper absorbs any humidity, it starts crumpling which results in paper jam. You can also try fanning the papers before putting in a bunch and use a recommended paper for the printer. Hope this helps. Cheers...
Lift the cover to the ADF (Automatic Document Feeder) and remove any paper debris from the rollers. Also, clean the rollers with a very damp cloth and a dab od dish washing detergent.
Also, check to see that the spring loaded lever is in place.
Clear the jam from the automatic document feeder (ADF)
Make sure the product is turned off and the power cord is unplugged.
Grasp the upper edge of the automatic document feeder (ADF) assembly and open it.
Raise the roller assembly.
Gently remove any jammed paper from the ADF.
Lower the roller assembly.
Close the ADF assembly.
Plug the power cord back into the product.
Press the Power button ( ) to turn the product on.
Try the print job again.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
Thanks for directing to me the right location for the solution!
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