Canon Pixma IP 5000 wont print cyan or magenta. using off brand ink cart's but have been for almost a year with no previous issues. Have tried cleaning, deep cleaning, bottom plate cleaning. Nothing helps
Think you need to clean the sponge that the ink cartridges sit on in the head tray they are probably blocked with dry ink. You can remove the print head and tray by lifting the lever and gently lifting it out..... go here http://www.inkjethelper.com/
to see how to carefully clean it with compressed air. I had to do this too.
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I have same problem.
First I thought it might be ink so I have changed it 3 times,but same problem still exist
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