The installed files are removed when mk500 is reboot

Melissa

It is best you contact Motorola Solutions for troubleshooting.

portal motorolasolutions com

Mark
Motorola Mobility Support

[HKEY_LOCAL_MACHINE\Comm\SMSC92111\Parms\TcpIp]
"WINS" = multi_sz: ""
"DNS" = multi_sz: ""
"DefaultGateway" = multi_sz: "10.3.1.1"
"Subnetmask" = multi_sz: "255.255.255.0"
"IpAddress" = multi_sz: "10.3.1.72"
"EnableDHCP" = dword:00000000






save as "ipaddress.reg" copy to Applcation drive and restart it

cold boot

you can contact... [email protected]

i can fix all MK590 / MK500 related issue

Check on Settings / Printers / properties to see if you have set the printer as a Network printer instead of as a local direct connected printer.

If the settings are correct you may need to re-install it to correct any file corruption. Go to Windows Control panel / Add Remove Programs and delete the printers software. Then reboot the computer and re-install the printers software. If you do not reboot the computer first it may try and use the old installation files which can still be read. Rebooting removes the memory of the old files.

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sony
South America

There is a way how to do it. Actually I don't want to spare in public forum, as this could lead to unpleasent effect - Like unapproved person comming to (your) shop and reseting devices.
Just check the site support.symbol.com for MK500 and if you are a technician, you will find your answer quickly.
My apologize to people searching for the easy solutions. This is only for technicians.

Remove the CD, then go to the program files folder and remove the folder that applies to this device. Remove the device from the USB port.

Reboot the PC.

Reinstall the software before you attach the webcam to your PC. Only attach the device when directed by the installation program, or after you have fully installed the software.

It's a pain in the ****, but reboot after you finish installing the software and then attach the device. This will allow the device manager utility to fully recognize the device and apply the appropriate drive files.

Rich

NICK, GO TO START RUN RIGHT CLICK MY COMPUTER..THEN PROPERTIES...HARDWARE..DEVICE MANAGER..FIND CAM(USB DEVICE)TELL IT TO UPDATE DRIVERS.IF THAT DOES NOT WORK AFTER A REBOOT THEN DO THE SAME BUT UNINSTALL DRIVERS AND REBOOT.THEN DOWNLOAD LATEST DRIVERS. REBOOT AND SYSTEM SHOULD DETECT CAM AND INSTALL.RICHARDM69