There is ice build-up behind the plastic casing. If this is
not removed it will get worse, If you are pretty handy you can remove the white
casing at the back of the fridge and remove the excess ice. If not turn off fridge
and let it defrost completely. The alternative is to call Samsung if still in warrantee,
if not in warrantee they will charge you to compete this and it will not be
cheap!!
Hello Danie;
My name is Peter. I am a retired field service refrigeration technician.
The normal setting for a freezer is -2 to +2 degrees F., and the normal setting for the fresh food section is +35 to +40 degrees F.
You only have one source of cooling and that is your freezer. With the settings that you have, you are asking your unit to do what it is not designed to do.
The ice maker is struggling because if it is a cast steel ice cube mold, the heater beneath it is not designed for the current to break the ice cubes free @ -18 degrees F., or if you have a plastic flex ice cube mold it is too ridged to flex enough to break the ice cubes free. Normally your ice maker should dump 8-10 times in a 24 hour period.
A note on food storage. Make sure you do not overload your freezer of fresh food section to the point where food product extends beyond the edge of the shelves.
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