The freezer is a self- defrosting model. There is 2 inches of frozen water on the bottom of the freezer. The food is still frozen. My guess is the door was left ajar at some point or there is a clog above the drip tray.
I have turned off the freezer in order to remove the ice. As it melts it is going on the floor, not in the tray underneath.
Your drain line is clogged. Take a small diameter pice of wire and snake out the drain line from inside the freezer.
You may have to access the back rear near the compressor and separate the drain line there and clean it further.
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