Fax machine rang but did not answer

First, make sure that the printer is connected to an active phone line. The best setup would be to connect the printer straight to a wall jack and the other end of the phone cable should be connected to the line port at the back of the printer.



For receiving faxes, check the fax settings > Ringing and Answering. Check if the Auto Answer is enabled and check how many rings the fax will pick up any faxes sent to your number. If you have an answering machine connected to the same line, set the printer to pick up 3 rings higher than your answering machine. If you have a voicemail service, you'll need to get a distinctive ring feature from your phone provider.


To get more information on how to setup the fax, check this manual: http://bit.ly/PCKt7z

Hi daleneaquasu,
If you misplaced your manual you can download it for free, click this http://www.retrevo.com/support/Brother-MFC-7340-Multifunction-Printers-manual/id/23204bh633/t/2/.
Hope I helped you.
Have a nice day!
Thanks for using Fixya.

Hi there, the fax machine on your all-in-one printer is really handy when it works properly. Getting your fax capability back requires a troubleshooting process that moves through the possible causes of a problem and arrives at a solution. Follow these steps to troubleshoot the fax machine on an all-in-one printer.

Plug the power cords in, push the power buttons on and get everything up and running. Sounds simple, but lack of power is the culprit quite often.

Step 2.Check for a phone connection in the correct input jack. Some printers with fax capability have more than one phone jack so you can hook up an answering machine or another phone "downstream" from the printer. Consult your instruction manual to determine the right connection for your printer.

Step 3.Swap out the all-in-one printer for a working phone to find out if the problem is in the phone line coming from the wall. Once you hook up the phone, you should get a dial tone if the line is working. Remember to reconnect the all-in-one printer after you're done.

Put the model number in to the HP website and you can download the full install suite

Here are some things you can try, hopefully one will help.

1. Check for a phone connection in the correct input jack. Some printers with fax capability have more than one phone jack so you can hook up an answering machine or another phone “downstream” from the printer. Consult your instruction manual to determine the right connection for your printer.
2. Ensure that you are running on an analog line. IP phones can not run most Faxes, even if you get a dial tone. Also in a corperate setting ensure that you are not on a digital line.
   
3. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. If you have other faxes on the same line as this one, ensure that the "Rings to Answer" setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. Same goes for your answering machines. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.

First Check the Phone Line That would be connected at the back of the printer ; it should be Two prong i.e. check at the tip of the phone line that is connected at the back of the printer there should be 2 copper wire strip.
Connect it at the back of the printer which says Line 1 ;
Press the "Setup" button(Symbol of a Monkey Range)
Press the Right Arrow key and look for Bsic Fax setup Press OK
Look for Fax header press ok
Enter your Name Select Done
Enter you Fax no. Select Done
Look for Rings to answer Press OK
Make it 2 If its a dedicated fax line
Or, Make it 6 if you use it with phone and use an Answering Machine
Get back to the previous menu and Look for Advanced Fax Settings Press ok
Select Distictive Ring pattern press ok
Select if you have one otherwise Select ALL Rings Press Ok
Under DRP look for ECM : make it OFF
Under ECM look for FAx speed : make it medium
IF you have Voice mail you may not recieve fax ; cannot use fax on vonage line
Try to Fax this should Work;

do you have the fax settings to auto answer

there are fax/phone switch that you can use to connect the phone and fax machine to use a single line. price range from $46 and up.
that is probably the best solution, other than switch the line manually.

If you do that I believe what will happen is that the Fax machine will answer your phone,unless you can set it to not answer until after so many rings, and you answer it first,beofere that number of rings. You will have to installor program  the software for the fax part of your printer . 

Do you have the phone you are answering with connected through the fax machine? If you have the machine set in 'tel priority' mode, the machine will not begin receiving a fax until you press 'FAX' and the 'color' or 'black' button. Alternatively, if you have your phone connected to the 'telephone' jack on the machine (next to the 'L' jack), you can press '2' and '5' on the telephone keypad to turn the machine on in fax receive mode.