Question about Polycom SoundPoint Pro SE-225 Corded Phone

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Polycom SoundPoint Pro drops line after call waiting ignored

When I am on the Polycom (either Line 1 or 2) and another caller calls in (on either Line 1 or 2), I hear the callwaiting sound. Once I ignore the second caller and continue my conversation with the first caller, when the second caller hangs up then all the lines go dead and all calls are ended. Has anyone experienced this and knows how to solve the problem?

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5 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
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Posted on Jan 02, 2017

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SOURCE: You are on a conference

Has this been fixed yet?

Posted on Nov 19, 2008

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  • 1 Answer

SOURCE: MWI doesn't work on Polycom SE-225

The issue isn't exactly resolved. This appears to be due to an incompatibility of the Polycom Se-225 on our Meridian 1 phone system. But Converse handsets with MWI work fine. I have a partial solution by disabling the lamp (LPD on class-of-service), while leaving MWA setting. This allows the interrupted dial-tone when the user lifts the handset.

Posted on Dec 10, 2008

  • 5 Answers

SOURCE: Polycom SoundPoint 550-Only Showing 1 line

On the phone, press the menu button, then status, then IP status or whatever and get the phone's IP address. Write the ip address down. On your computer, open up a web browser and input the phone's IP address into the address bar and press enter. This should arrive you at the web gui for that phone. It'll probably ask you for login credentials; by default, the name is "Polycom" (yes , it is case-sensetive) and the password is 456. Once you are logged in, you should see several links like "General" "Network" "Sip" and "Lines". click on Lines. under "line 1", you will see the configuration for that line. simply duplicate the entries for lines 2, 3, and 4.

Posted on May 31, 2010

taran_2005
  • 10515 Answers

SOURCE: I have a polycom soundpoint

Hi,

I am sorry to hear regarding the problem.

I initially thought it could be a bad display, however as you could see the caller ID on few occasions, and moreover the missed call details, that completely rules out that being the case. The problem you mentioned are highly suggestive of a hardware problem and would need repair. Unfortunately, there is no ' quick ' fix for the same. Whenever these phones are aged out or there is an electronic circuitry problem, it could cause these funny things. As the other phone is providing the caller ID on each call, that simply excludes phone line being an issue or the activation cause. We have seen such issues in our shop, however we never recommend repair as the cost could be high as compared to the cost of the used one on auction sites such as ebay or a new one with warranty.

I wish i could have a better solution, however new instrument is on the cards unless you want to use this unit the way it is.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Aug 12, 2011

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On the phone, press the menu button, then status, then IP status or whatever and get the phone's IP address. Write the ip address down. On your computer, open up a web browser and input the phone's IP address into the address bar and press enter. This should arrive you at the web gui for that phone. It'll probably ask you for login credentials; by default, the name is "Polycom" (yes , it is case-sensetive) and the password is 456. Once you are logged in, you should see several links like "General" "Network" "Sip" and "Lines". click on Lines. under "line 1", you will see the configuration for that line. simply duplicate the entries for lines 2, 3, and 4.

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MWI doesn't work on Polycom SE-225


The issue isn't exactly resolved. This appears to be due to an incompatibility of the Polycom Se-225 on our Meridian 1 phone system. But Converse handsets with MWI work fine. I have a partial solution by disabling the lamp (LPD on class-of-service), while leaving MWA setting. This allows the interrupted dial-tone when the user lifts the handset.

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