I had the same prob. If you have water/soap solution at the upholstery handle, and no water/soap at the front jets, then the jets are clogged. remove the water tank, and you'll see the 2 jets (mine are red) at the front of the machine. Carefully release thw jets by squeezing the 2 tabs on top and lift out. Remove the hose that goes to the jet and clean out the jet (I used a toothpick) and rinse well. I also flushed out the system (hoses) by leaving off the jets and replacing the tanks (water and soap) I filled the soap tank with water too. Then I turned on the machine and let it run for a few minutes (I taped open the lever on the handle) to make it easy on me. Then replace the jets where you took them out, and all should be fine now. I suggest that when your finished using you machine to do your carpets, rinse out the lines with water in both tanks, to prevent soap from drying in the hoses.
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