Genesis go380 bottle do not vend but can vends

https://vendiscuss.net/topic/20112-genesis-combo-go-127-137-issues/

Perhaps no power to coin validator.

Were you able to get this fixed yet? I have one and its a nightmare. You may have a motor not homed. Check to make sure a can is not jammed in the slot your trying to vend.

Mike

My friend, this type of machines have a com and or control center where the control pad is assembled to.Maybe the IC unit is not working at all or a connector is faulty. Check for all the connections or try to replace the IC main unit.

Dunno if you still need this answered but, I own a few of these and can relate. This model does not come with positive vend sensors. The issue your describing happens when the incorrect shim is used for a drink column. If your vending 3 drinks per row in a drink(D) column, it is recommended you use one of the middle columns as they are stock set to have 3 rotations per full 360 degree column rotation as the motor is setup that way. You can manually change the other columns to handle this and vend small cans but the far left and far right are default set to tall cans and bottles with 2 turns per full rotation so 2 drinks per row etc.

Dropping them all at the same time also typically indicates your using the wrong shims for that drink type. You should be able to find more info in the manual or order the correct shims from healthy you direct

Reset machine. Is keypad operational. Check all plugs for good connection. Check that price is correct for the selection. Price all selections again.
Yurg2

Have you tried unplugging and reboot it?

The sensor board for the flapper door is bad.