There is probably cotton spun around head .
SOURCE: Brush is not rotating.
Turn the vac over, remove the access plate, covering the brush roll, 2 to 4 screws. Brush roll part number is 2032032if you need it, belt is a Bissell Style 7. While you have the brush roll off, check in dirt inlet to see if it is clogged, also check the hose to see if it is clogged. You won't feel suction at the bag tube, it has to have a bag on it and the lid closed before it will create suction.
SOURCE: Eureka Maxima Bagless brush not spinning in vacuum position
belt doesnt have to be broken, check the metal arm on the vacuum, see if there is build up of old rubber from previous belts, clean the arm that spins the belt and double check to make sure u have the correct belt
SOURCE: HOw to change the Belt on a Vax VX1 Model
There is a brush reset button on the handle. Check to see if this has been pushed in. Also check to see that the brush slider has also been switched on. Usually belts are protected on this model but you should be able to remove the bottom sole plate where the base of the vacuum is (and beater bar). If the belt cover can't be removed then it has to be repaired professionally.
SOURCE: Brush won't spin on my Hoover Mach 5
I love this vacuum but had the same problem.
SOLUTION:
take the roller off and flip the thin belt inside out. This fixed my vac and works great again.
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