Popcorn needs 400F to pop, if you machine is not hot enough it will not pop popcorn.
You did not include very much information to help fix it, but if it is a home use popper, you cannot repair anything on them.
A true commercial popper you can replace thermostats, and fix the problem.
SOURCE: heat lamp for goldrush popcorn machine
www.thefind.com/.../info-popcorn-machine-maker-poppe click this link
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