It's not your CAMERA it works they see you, it's THEIR camera that isn't working. Have them go to Tools/Options/Video Settings and change it there. If they have a web cam connected to a laptop it's probably trying to use the laptop's built in camera, and if the lid is down you see squat. They'll likely have to go back and reset every time they reconnect the camera because Skype looses track of it and falls back to the default.
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