SanDisk Sansa e250 MP3 Player Logo
Posted on Apr 05, 2009

Sansa Fuze MP3

Computer not recognizing Scandisc and product screen is frozen, not doing anything? Please advise

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  • Contributor 34 Answers
  • Posted on Apr 05, 2009
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Joined: Apr 05, 2009
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Disconnect the player, press and hold the power button till the player resets. Change the USB mode to MTP, then turn the player off and reconnect to computer. The computer should now recognize the player.


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0helpful
1answer

My sansa clip is frozen on the blue flower

One issue that people experience with the Sansa Fuze player is that the screen turns white when they are trying to use it. If you experience this common Sansa Fuze MP3 player repair issue, you need to reset your player. Hold down the "Play" and "Power" buttons for about 20 seconds. The player should automatically reset.
MP3 Player Freezes

Another issue is that the player freezes. You may see lights on the player, but it won't do anything. Follow the below steps to correct this issue:

1. Use the above steps to perform a hard reset.

2. Turn the player back on, and slide the "Power" button upward.

3. Use the USB cord that came with your player, and connect it to your computer. Only connect your player directly to the computer. Don't connect it to a USB hub.

4. See if your computer recognizes that a device was connected to it. Or, look in "Devices and Printers" folder, and see if the device shows up in it.

If your device doesn't reset, and the computer doesn't recognize it, contact SanDisk for additional assistance. Or, you can attempt to repair the device yourself.
Repairing Internal Components

If your Sansa Fuze player is out of warranty, you can attempt to repair internal components. This is an "enter at your own risk" solution, but you may be able to fix the issue. If it doesn't work, or if you damage another component, you will most likely need to get a new player.

1. Shut off the device.

2. If you don't have one, purchase a case opener tool. This is a tool with an extremely small head that is used specifically for opening up small devices.

3. Place the head of the tool in the seam of the device, and rise up the faceplate. Do not do this forcibly, or you'll break the ribbon cable connected to it.

4. Remove the ribbon cable from the faceplate.

5. Examine the battery cable. If this connection is loose, your Fuze player won't turn on. Plug the connection firmly into the port.

6. Check the LCD screen connection. A loose connection here means that you can't see anything on your screen. Disconnect the cable from the port, and reconnect it.

7. Reattach the cable to the faceplate, and reattach the faceplate. Turn the device back on.

These Sansa Fuze MP3 player repair suggestions may not fix all issues. If your player is still not working properly, either take it back to the place where you bought it, or contact SanDisk for additional help.

References

Fixya.com, http://www.fixya.com/support/t4267400-sandisk_fuze_4gb_locked_lights_will_not

SanDisk, http://www.sandisk.com/products/sansa-music-and-video-players/sandisk-sansa-fuze
0helpful
2answers

My Sansa Fuze 4gb wont turn on and isnt being recognized by my computer, iv also tried to soft reset it many times , nothing seems to work.. help plz..

I've had the same problem with my Sansa Fuze 2GB. It's pretty frustrating, but in order to get it to work, I let it sit without touching it or doing anything with it for a few days. For 2-5 days, do not turn on your Sansa Fuze. After the amount of time has passed, try the soft reset again.
3helpful
1answer

My computer does not recognize Sansa Fuze

Hi there,

On your computer, Go to Windows Task Manager or Control Panel. Find the Device Manager. There should be a list called Plug-N-Play Devices.

Find the one that should have the driver details of your SanDisk Sansa Fuze Digital Media Player.
Right click on it and select Uninstall.

Now plug in your MP3 Player again to the computer. This time your computer should detect that your MP3 player is connected and will install the drivers for the MP3 player again.

Hope I was of assistance to you,

Cheers :)
5helpful
2answers

Theres a blank screen after charging mp3 it wont turn off

Press the power and the Play (>||) button together for 20 seconds to reset the unit
0helpful
1answer

Sansa fuze 4g isn't recognized by computer...won't charge, screen only shows "writing" screen when body of mp3 player is pressed together...any ideas?

When i plug my Fuze in the pc, it turns on, but doesnt charge, and isnt even recongnized by my pc. So i cant put anything on it and it doesnt even show up in device manager.
8helpful
1answer

The screen is frozen and I cannot play music and i cannot find the reset button

If your Sansa Fuze MP3 player becomes frozen or unresponsive, you may need to reset the unit.
To do so, simply slide and hold the Power button on the side of the unit. Hold it for about 10 seconds and the player should reset.
If this does not work, I recommend plugging the device into a computer, or charger.
43helpful
1answer

My sansa fuze 4gb is frozen on the connected screen

hold down the power and menu button for 30 seconds and it should restart it
0helpful
1answer

Sansa fuze 2gb is screen is white

If you just bought it, By all means return it!  Otherwise call sansa tech support.  The're rather good for tech suppport people.  If you bought an extended warranty, the place you bought it from should replace/repair it and you troubles will be over!
-Aptera
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