The printed keeps coming up with this error but we've searched every possible area and there isn't a paper jam. We've even tried turning it off to reset it and it still comes up with the error. What should we do?
Hello Cassandra,
It sounds like you are having phantom paper jams. When the printer starts a print job and tries to pull a piece of paper but can't grab it the printer thinks there is a jam but there really is not. If the paper pickup rollers are worn down they are not able to grab the paper correctly to feed it into the printer which causes this type of error. The rollers are considered user installable and come in a kit with the rollers and the paper separation pad which keeps more than one paper from being pickup up at the same time. Installing the paper feed kit should clear up your paper feed problems. The paper feed kit is available here: http://www.ccl-la.com/catalog/product_info.php?products_id=342
I hope this helps.
BuddyMc
SOURCE: HP LASERJET 4 PAPER JAM 13
Rollers do not turn on!
Rollers are driven by a motor.
How is the printer telling you this information? (does the PC give an error, or the printer flash lights)
Does the paper make it out of the machine?
Is this "Rollers in the Back" the Fuser Unit?
is The Fuser unit is going bad,
if you open the back top cover, where it gets real hot, where the paper exit's, you should see two rollers, one orange, one either brown or black.. if that orange roller is damaged, has crease's, or covered with black toner, if the paper jams here alott, you probably need a new fuser unit. there is a pm kit available which includes the fuser and rollers, transfer, etc, which this site might have
http://www.all-laser.com/cgi-bin/webc.cgi/Menu_HP_maint.html
SOURCE: HP 4200 printer paper jam. No paper is jammed
check this out....when the printer reports the jam, open the paper tray very carefully and slowly.
Has the paper moved at all forward? Has it moved like 1/4 inch to 1/2 inch out of the tray?
If so, you probabaly need a torque limiter, no tools, $10 or so and a very very easy fix.
POBCM is very correct when he points out that the block/stop in the back of the tray moves when the tray is closed with too much force and this is the #1 cause most of the time.
You may see a "41.3" code displayed if the block is not up to the back of the paper and the paper is not all the way forward in the trays, and under the two metal clips at the front of the tray.
SOURCE: HP psc 1310 - gave paper jam and print cartridge
clean the rubber rollers of the printer and try to print. if it is still having the same problem. reset the printer by unplugging the power cord of the printer while its turn on. then plug the power cord back in. once the printer is on press and hold the power/on button and the size button. when the on button is flashing then release the buttons and try to print again
SOURCE: HP Officejet Pro 8500 printer message "Paper jam"
An error code showing that there is paper jam alert, but no paper is in anywhere in the machine except in the tray.....I have checked all areas, taken the back carriage of the unit, opened the top and opened the machine. removed the paper tray, everything, but there is no paper stuck in the unit
What this light sequence means that the printer has a paper jam.
When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.
How to clear Paper Jam
?· Press Continue button twice quickly to see the secondary error code.
To get the secondary error codes
?· When the Error light (!) and Continue button lights are both on, a secondary error has occurred.
?· When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.
?· Press and release Continue button twice quickly to display the secondary error code light sequence.
Press Continue button to resume printing once all the jammed pages are cleared from the paper path.
We recommend that you clear the entire paper path when a paper jam occurs.
To clear a paper jam:
1 If you are feeding paper from a tray, remove the tray, and then remove any jams.
2 Open the front cover and remove the print cartridge assembly.
NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.
3 Remove any jams in the area behind the print cartridge assembly.
4 Lift the flap at the front of the printer and remove any jams beneath the flap.
5 Open the rear exit and remove any jams.
6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.
NOTE: The printer reprints the pages that caused the paper jam.
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