Are you connecting to the camera with a USB cable? Many camcorders will not allow you to transfer video over the USB interface. Video transfer often requires a Firewire connection and software. You'll need a Firewire cable (sometimes called a DV cable).
If you computer is reasonably new it most likely will have a Firewire port. If not, you'll need to install a Firewire PCI card.
The software I use is called Scenalyzer. There are other options, but Scenalyzer has a free demo you can try. You can download the software here:
http://www.scenalyzer.com/
The demo software is fully functional, but it will leave a watermark on your video.
Good luck.
×