Question about Jura Capresso C3000 Espresso & Coffee Maker

2 Answers

Empty Tray The machine is completely clean (been cleaned about 10 times to try and solve the problem) but when the tray is placed in the system the display says "Empty Tray". There is absolutely nothing in the tray. When we take the tray out it says "Tray Missing" (which indicates that the sensors do indeed work.) and then put it back in and "Empty Tray" again.

Posted by on

Ad

2 Answers

  • Level 1:

    An expert who has achieved level 1.

    Habit-Forming:

    Visited the website for 3 consecutive days.

    Welcome Back:

    Visited the website for 2 consecutive days.

  • Contributor
  • 1 Answer

Hi all, I have the exactly same problem on my Gaggenau CM470 however the drip tray is clean and the contacts in the back is also 100% clean.. I wonder if its possible to disable the sensor/switch on a CM470 ?

Empty Tray - img_0058-e0ag3skiwqxij25yukiuvad0-5-0.jpeg

Posted on Nov 23, 2018

Ad
  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

  • Contributor
  • 1 Answer

@Derekns74 How do you remove the switch? My C3000 also reads "EMPTY TRAY" constantly, even if the tray is empty and clean. It does not display the "EMPTY GROUNDS" error only "EMPTY TRAY"

If I remove the tray it display "TRAY MISSING" but whenever I insert the tray again, it reads "EMPTY TRAY"

On one occasion when our power went out, it fixed the machine, so that it stopped reading "EMPTY TRAY," but after a day or two it stopped working and displayed the same EMPTY TRAY error message again.

Posted on Sep 21, 2014

Ad

4 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

  • 4 Answers

SOURCE: Tray empty message

If the machine says TRAY MISSING it's the contacts at the back so clean as other people have stated, you can also use a cardboard nail file to clean the contacts at the back if there really skanky!.

If the machine keeps saying EMPTY GROUNDS even though you have, pull out the tray, look just inside the aparture where the tray goes top right at the front there is a small slot where if you look closely you can see a small white micro switch. This will be probably gunged up with coffee and the switch will be stuck up, get a can of WD40 and squirt a small amount up into the switch then poke the switch with a small screwdriver up and down until it moves smoothly.

Then replace all the bits, sit down, look smug and have a coffee cos you've fixed it!! :0)

Posted on Oct 13, 2009

  • 2 Answers

SOURCE: Reads "empty tray". Tray

The tray may have some redidual soiling around the electrical contacts at the back.

Try cleaning the contacts and see what happens.

Posted on Oct 07, 2010

  • 161 Answers

SOURCE: Message says tray missing, even

Clearly, the drip tray is not aligned right, or there is a manufacturing flaw. Simple answer would be to examine the part of the tray that you believe is supposed to engage the switch when it is in place, and try to figure out why it is not doing this.
Personally, if you are like me and don't mind voiding a warranty, I'd suggest removing the switch so the machine always thinks the tray is in place.

Posted on May 07, 2011

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have a model 6805 and in the middle of rescaling, it keeps displaying to “empty drip tray!” I cleaned sensors, restarted program, turned on/off. Still reads “empty drip tray,” This has happened before...


Try using CLR (calcium, line, rust [remover]) or an equivalent product, that is soaked into a Q-tip to clean the sensor. You may need to repeat the process a few times, using a Q-tip with water between to take off layers. Another tip that you may want to do is using a cleaning solution in water to run through the system once or twice followed by brewing with WATER ONLY to rinse it. Hopefully that will solve the issue and leave your unit healthy for a lot more time.

Dec 24, 2017 | Miele Coffee Makers & Espresso Machines

1 Answer

My tray is empty and clean but empty tray keeps coming up


Hi Shoba
Photo sensor or switch is blocked.
Not sure if yours is an Infra Red beam or switch
Clean & inspect with flashlight
Look for light path (blocked) or moveable part (switch)

Actually.... it must use an Infrared Light Emmiter to shine through the grounds holder to the sensor on the other side/

10 Minute Fix.... I hope

Feb 20, 2015 | Jura Capresso Impressa Coffee Makers &...

1 Answer

Reads "empty tray". Tray is empty, clean, and dry. We have tried unplugging machine and resetting, The machine has not worked in 3 days.


The tray may have some redidual soiling around the electrical contacts at the back.

Try cleaning the contacts and see what happens.

Oct 01, 2010 | Jura Capresso Impressa S9 Coffee...

2 Answers

Empty tray message afyter the tray has been emptied


We had similar problem on our Z5. It turned out to be the two prongs at the end of the tray that were shorted out with dirty water. After carefully cleaning the whole contact area of the tray, the message was cleared. I would also inspect the machine itself where the prongs go in. Use a flashlight to ensure there is nothing causing the tray to misalign with the contacts. Somtimes used grounds gets stuck there and lifts the tray a bit.

Sep 22, 2010 | Jura Capresso Impressa Z5 Espresso/Coffee...

2 Answers

Washing machine will not draw fabric conditioner


The Solution: Top up the softener tray with extra water so that it is up to the 'max level' mark.

The softener tray works by a siphon action. Thus, the reason the tray does not empty is that not enough water is added by the machine during the softening cycle, so that the machine does not completely fill the softening tray; only when the softening tray is filled beyond the 'max' mark does the siphon action works. A partially filled tray will never empty - it's impossible due to the siphon.

The reason that not enough water is added to the tray during the softening action is that the water inlet of the machine is partial blocked (you can try to fix that) but it is simpler to just added more water to the conditioner tray.

Thus, the easiest way to ensure that the softener tray empties every time (after adding the softener to the softener tray of course) is to top up the softener tray with extra water, top it up to the 'max level' line (keep a bottle of water by the machine). That way, even if only a little water is added to the softener tray during the softening cycle by the machine it is enough to trigger the siphon action and the tray will empty!

Works for me every time, and no need to remove any parts - I used to take the tray out, clean it, scrub the outlet holes that fill the tray etc, but they used to gum up again quite quickly!

Hope that helps

Aug 23, 2009 | Bosch Washing Machines

2 Answers

Empty Drip Tray message


Try to clip off the tray contacts and clean behind them. If they are dirty and wet on the backside the machine will keep asking you for Empty tray. Use a small screwdriver and clip them off from the inside of the tray

Aug 17, 2009 | Franke Saphira Espresso & Coffee Maker

3 Answers

It tells me to empty the empty trays


After I cleaned the tabs really well, I still had the same problem. So, I took the back off so I could get to the "switches" that close the feedback circuits for the "Trays Missing" and "Clean Trays" messages. Long story short, you DON'T need to take the back off. You can solve the problem if you remove the trays and carefully remove the right side metal tab. This will stop the false readings, at least it did for me. Save the tab if for some reason you need to it later.
To remove the right side tab, use something like an eye glass screwdriver or butter knife to pry it up and out of the two small holding tabs. Then rotate the metal tab up and away from the tray and it will fall right off. Pictures below. 4f1cdcd2-d7df-40ef-8d16-43d437e4dec6.jpg b717da9d-39e0-405b-8587-27cde307eee9.jpg c6bb0855-3864-43d0-b86e-120b4aae506d.jpg efea4040-122e-4c2e-a12a-82fd49d53aed.jpg 1576a5c1-1b26-4e60-b6b8-316d7495c20a.jpg

Aug 24, 2008 | Bosch Benvenuto B20 Espresso & Coffee...

5 Answers

Missing tray error


Insert the tray-all of it except the grounds container.  The message disappears and you can wait until the machine continues it's cycle and then asks to empty the tray.  Empty the tray and place the grounds container back inside.  Whew, I've done this a few times over the years when I am rushing but it fixes it every time.

Jan 24, 2008 | Jura Capresso Impressa F9 Espresso Machine

8 Answers

EMPTY GROUNDS warning will not reset


The solution was referenced in one of the earlier postings but I wanted to clarify in case people are misunderstanding. The two metal contacts at the back of the machine insert into the wall of the machine and tell the coffee maker that the tray is inserted. Sometimes the big, flat, readily visible portion of these contacts get dirty and I think people are focusing on this portion of the contacts. However, the metal contacts also bend down into the tray where they can detect water (basically if there is enough water or material to conduct between the two contacts then the machine tells you to empty the try). This is the portion where you need to focus on cleaning, down in the tray, between the narrow plastic valley at the back of the tray. It will require Q-tips or something to really push down into the tray to clean away from the contacts. I did not have water in the tray but had enough moist old coffee grounds that it was causing the issue. I cleaned this area with water, a toothbrush and Q-tips and ensured it was very clean and dry. I have not seen the issue again in months (my coffee maker is three years old, gets used daily and we keep it relatively clean, but this is the first time we've gotten this error).

Jan 13, 2008 | Jura Capresso Impressa S9 Coffee...

Not finding what you are looking for?
Jura Capresso C3000 Espresso & Coffee Maker Logo

1,794 people viewed this question

Ask a Question

Usually answered in minutes!

Top Jura Capresso Coffee Makers & Espresso Machines Experts

The Knight
The Knight

Level 3 Expert

76036 Answers

markybean

Level 1 Expert

40 Answers

Colin Stickland
Colin Stickland

Level 3 Expert

22484 Answers

Are you a Jura Capresso Coffee Maker and Espresso Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...