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It is not normal for the paddle not to move in these units. First we have to determine weather the paddle is striped or the gear is stripped. At the bottom of the paddle there is a hole that attaches to the turning gear on the machine. Look and see if it still matches the sprocket in the bottom of the ice cream maker. If it does not still match I would suggest buying a new paddle. You can purchase a new paddle from Cuisinart for $8.00 and here is a link to the page. http://www.cuisinart.com/parts/ice_cream/ice-20.html
However, if it is not the paddle please post back to this thread and I will see if it is worth changing out the bottom gear.
You can contact Rival at www.rivalproducts.com. I called the number and their customer service is fantastic. I too, misplaced my paddle and extension. The downside is that ice cream makers are considered seasonal and as such, so are the stocked parts. They had the extension but not the paddle.
What I also found out was that the paddle is between $5-7 and you will pay $8.70 s/h on top of the part cost (you can almost buy a new replacement unit). The cust svc rep was very kind and sold me a new replacement unit for $23.47. Hope this helps...
While I can't tell you where to buy a replacement paddle, I can tell you we just bought this model of ice cream maker through Heartland America for $30. If all else fails... Hope this helps!
Canister has crack/leak - where can I get another one?
I need a replacement paddle for the 106765 ice cream maker.
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