AVAYA 5610SW IP Phone will not ring, only red light come on

If you have a Communication Manager, you will need to log into teh "System Manager" software. If this is an IP Office, you will need to log into "Manager". inside those programs, you can change the name.

Check that user in Manager under the "Trusted Source" tab. If there is an Hxxx, then that user is getting voicemail for a hunt group as well as the extension.
Also might look like H"hunt group name" as well.

Your internet connection at home or the office needs to be faster.
Talk to your ISP or have the phone admin run some traces to see where the blockage is.

1) Edit your existing 46vpnupgrade.scr file as follows. Don't forget the line at the very bottom of this document!

2) Next set your phone's GROUP back to 0 by pressing the MUTE button (just press it don't hold it down) then enter GROUP on the keypad (47687) and press #.

3) Reboot your phone and the non VPN firmware should be re-installed on the phone.

##################################################
# Release Date: August 26 , 2007
#
# 46XX Software Upgrade Script for VPN Capable H.323 IP Telephone
#
# This file upgrades the following telephones to the
# indicated releases:
# 4620, 4610, 4621, 5610 VPN Build 252
# 5620, 5621 VPN Build 252
#
#
##################################################

IF $GROUP SEQ 0 GOTO NOVPN

IF $MODEL4 SEQ 4610 goto DEFVPN4610
IF $MODEL SEQ 4620D01B goto DEFVPN4620
IF $MODEL SEQ 4621D01A goto DEFVPN4620
IF $MODEL4 SEQ 5610 goto DEFVPN5610
IF $MODEL4 SEQ 5620 goto DEFVPN5620
IF $MODEL4 SEQ 5621 goto DEFVPN5620
goto END


# DEFVPN5610
SET APPNAME i10aVPN23252.bin
goto END

# DEFVPN5620
SET APPNAME i20aVPN23252.bin
goto END

# DEFVPN4610
SET APPNAME a10bVPN23252.bin
goto END

# DEFVPN4620
SET APPNAME a20bVPN23252.bin
goto END

# DEFVPN4625
SET APPNAME a25VPN25252.bin
goto END


# END
GET 46vpnsetting.txt

# NO46xx

# NOVPN
GET 46xxupgrade.scr

Look in programming, does that extension exist? If not create it. Or, turn on "auto create extension"

This is only for use with the Avaya product line. You need an Avaya control unit to use this phone.

You will have to have the Admin add this feature to your phone. It is a licensed feature and the button can only be put on with the Manager application.

Enter the IP information. if you leave the IP at all zeros, it will grab DHCP (if available).
Press the pound (#) sign to continue.

Callserv IP is the IP of teh phone system.

press pound to continue.

Yes it is...

Here is a user guide if you need:

http://support.avaya.com/elmodocs2/ip_office/R3.2/5610_user.pdf

But this set is only good on your network unless you have programming to make the set work outside the network, this is done via VLANS which then the phone can be anywhere in the world so long as they have a high speed internet connection.

Answer to the second problem :-

1. The changes in the ring tone has to be made by accessing the Avaya server where the phones are registered.
2. Log in to the avaya server...... enter change station <station number> on the command prompt
3. In the personalized ring pattern field, you can select one out of the 8 available options by typing any digit between from 1 to 8.

4. The ring pattern of that particular station will change accordingly.

5. Keep the personalized ring pattern of all the stations different by assigning different digits against this value