My HP Officejet 5610 All-in-One scanner never worked. Once the scanner button is pressed it says "refer to device documentation to troubleshoot.
What could be the problem???
Trobleshoot
Hello elynash,
You need to make sure you have updated drivers installed. Along with the HP scanning software to make the scanner feature work properly with windows.
You can download the latest drivers free of charge here
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=441125&
Select your Operating system (windows xp, vista) Then then can access your downloads. Third one down is drivers, and the full hp software package.
Uninstall the old drivers in Control Panel / Add remove programs
Install the software you downloaded and restart your PC. It should now scan properly.
Post back and let us know the status, and for any additional help. Thank you for choosing Fixya!
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Good luck.
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