My brush is not rotating

There is a short tube at the bottom and the changeover valve that switches from tools to the floor when you pull the handle back into vacuuming mode. Make sure the valve is switching back and forth smoothly and properly.

Hi there, it's Jack at Dyson.

The rotating brush bar inside DC39's Triggerhead floor tool should rotate when the vacuum is running, unless you turn it off using the button on the wand handle. If it's not rotating, our Support guide will walk you through the checks needed to resolve this: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar

In the unusual event that these checks don't resolve the issue, please contact our experts directly so we can help you further. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi, is there suction when you open the top of the wand handle?

If no, have you emptied the container. next check the tubes that are removable, you may find there is a blockage of hair and bits, have you removed filter and given it a goos wash.

try this

Hi there, it's Jack at Dyson.
I'm sorry to hear you've had difficulty with your DC44 Animal. It's normal for air to blow out of the back of the machine - this is where the exhaust air is returned to the room after passing through the cyclone pack.
However, if your machine doesn't seem to be picking up as well as usual and you've recently washed the filter, this may be due to a blockage. To check the motorised carbon fibre floor tool, wand and bin inlet for any obstructions, please follow the steps shown in our online Support guide:
http://www.dyson.co.uk/support/dc44/dc44-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual-dc44/no-resolved-redirect-to-check-the-wand/check-wand
The motorised carbon fibre floor tool is driven by it's own motor, rather than the machine's airflow. If it isn't rotating, the video attached should help you locate anything which could be jamming the brush bar. Make sure you remove any threads or hair from around the brush bar carefully using scissors, taking care to avoid causing any damage to the bristles.
I'm confident this will resolve the issue, but if you would like some further help you can reach the Dyson customer Helpline directly by calling us on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Best wishes,
Jack - Dyson Online Customer Support
http://www.dyson.com

Hi there, it's Jack at Dyson.

If your DC04 has a brush control on the cleaner head, you'll need to set this to 'On' for carpets, and 'Off' for hard floors. You can find out how to do this on our Support site:

http://www.dyson.co.uk/support/dc04/dc04-brush-control/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating2/does-the-brushbar-rotate-with-the-power-on

If your machine does not include the brush control, it will only be suitable for vacuuming carpeted surfaces and we'd advise against using it on hard floors in upright mode. However, you can use the hose and wand to vacuum hard floors and we have several suitable hard floor tools available which may help.

I hope this helps - if you'd like further advice you can reach our freephone Helpline on 0800 298 0298. Just to let you know, our Helpline is available from 7am-10pm, 7 days a week.
Best wishes,
JackDyson Online Customer Supporthttp://www.dyson.co.uk

Set the brush control, as needed. The brush control turns the brushbar on the underside of the vacuum on and off. The button is located beside the power button, on the top-front of the vacuum cleaner. Turn on the brush control for cleaning carpet. Turn off the brush control for bare floors or delicate rugs..

Is the brush rotating?
Have you turned it over, taken off the bottom plate and cleaned it out?
Is the belt in good shape or does it no longer rotate the brush?
Is it on the proper floor/carpet setting for the surface you are cleaning?

Try these as they usually repair most vacuum issues of this type.

Hello, if you GOOgle Hoover you will be able to find your nearest Hoover center, they will then be able to help you with parts and bags. We did this last year and it was emensely helpful. Hope this helps.

If you are talking about the hard wood floor brush you hook it at the end of the one slightly bent wand. Look at the end of the brush that you would hook to the wand. In the circle opening there are two slits. On the end of the wand there are two bumps. You need to line them up, push the brush on then twist it around so it stays on. then you attach the straight wand to that and the other slightly bent wand at the other end of the straight one. It will go like this Wet hose, slightly bent wand, straight wand, slightly bent wand, and floor brush. I hope I helped. Leave the basin empty. put your water or cleaner on the floor scrub it around then turn machine on and suck it up.