I had to switch routers and when I did my Office Jet 7310xi started showing "scanner error" and "turn power off and then power on" but did not fix anything. I have unplugged and reinstalled software but still get the same message. The one thing I noticed was the scan bar was lit and tried to move forward but it kept going back and trying to move over and over until the message "scanner error" appeared.
SOURCE: Scanner Error power on power off
there is a sensor in the paper feeder tray which is also connected to the scanner area that sensor is bit moved from its orignal position or is slightly broken while the paper jam or while removing the paper jam.
please check the sensor.and make it proper.the error will go.
SOURCE: HP office jet 6210 scanner failure error
have you tried to reset the printer?
(Take the power cord off hold # 3and then turn the printer on.)
That is an initial position problem
Parts are no longer available for this model from HP...
SOURCE: My Office Jet 7310xi scanner failure
Does it scan from either the doc feeder or from the flatbed itself?
Can you COPY a page?
Are you using the buttons on the printer, or do you work from HP director?
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