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Anonymous Posted on Jul 20, 2013

Can I format and reinstall the operating system?

1 Answer

gracebie

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  • Expert 317 Answers
  • Posted on Jul 22, 2013
gracebie
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Joined: May 31, 2013
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Follow these steps to resolve your problem
First i will suggest you to start your system in the safe mode by press and hold F8 keys until you get Advanced Options menu screen and then select the safe mode
-After this do the clean boot of your system
-run system diagnostic online
http://www.dell.com/support/Diagnostics/us/en/04/diagnostichome/index/HardDrive
I am also sharing a video link that will really help you to fix this error message
https://www.youtube.com/watch?v=drAze8FrSr8
Best of luck

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