I try to open Kodak AiO Home Center from my desk top short cut and all I get is a pop up with the following message. "AiO Home has encountered a problem and needs to close".

uninstall the printer software complettly than reinstall it.

if using vista try this:
Right-click on the Home Center icon.
Select Properties.
Select the Compatibility tab.
Click Run this program as administrator.
Click OK.
reply if does not work.........

you need to uninstall the software and reinstall it, if you have not tried that. For XP Start-->control panel-->add/remove programme-->look for Kodak Printer software and uninstall it. For Vista Start-->control panel-->programmes and features and uninstall the software. Run the Kodak clear utility from http://unexpectedtwist4u.com/matthew and click on clear utility and you can either run it or save it first and then run it. Make sure to unplug the USB cable after uninstalling the software and reinstall the software from www.kodak.com/go/esp3downloads. Kodak phone support is open from 9 am to 12 midnight EST. Hope that works:)

http://www.kodak.com/global/en/service/software/easyshare/en/dln_ekn026079.jhtml?pq-path=4509

Hello pago38,

To solve your Home Center Issue, you need to clean install the program, but to do that you need to call Kodak Technical Support to guide you through the process...

Greetings Jackie,

Sounds like you have a failed .netframework installation. This is a Microsoft feature, but is delivered during installation of Kodak software as well. To fix this, do the following.

1. Open the Control Panel.
2. Double-click Add / Remove Programs (Windows XP only).
3. Select Microsoft .NET Framework 2.0.

IMPORTANT: If other versions of Microsoft .NET Framework are listed, do not perform this operation on those other versions. Follow this procedure ONLY for Microsoft .NET Framework 2.0.

4. Click Change / Remove.
5. Select Repair, and click Next.
NOTE: A progress bar shows the repair progress.
6. After the repair is complete, make sure the Restart the computer check box is selected, and click Finish.
7. After the computer restarts, start the KODAK AiO Home Center software.
IMPORTANT: If the KODAK AiO Home Center software fails to start or continues to display an error message, completely uninstall Microsoft .NET Framework 2.0 and do a clean reinstall KODAK AiO Home Center software. The Microsoft .NET Framework 2.0 will also be reinstalled with the KODAK AiO Home Center software.

1. Follow steps 1 - 4 above.

2. Select Uninstall, and click Next.

IMPORTANT: Uninstall ONLY Microsoft .NET Framework 2.0. If other versions of Microsoft .NET Framework are listed, do not uninstall them.
3. Restart the computer.

4. Perform a clean re-installation of the KODAK AiO Home Center software:

a. Disconnect all USB devices from the computer, including the Kodak EasyShare all-in-one printer.
NOTE: Do not disconnect your mouse or keyboard.

b. Uninstall the Kodak EasyShare 5000 series all-in-one software:
i. In the Control Panel, select Add or Remove Programs (Windows XP).
ii. Select one of the following software programs from the list of currently installed programs, depending on which one appears in your list:
• Kodak EasyShare software
• Kodak all-in-one printer software
• Kodak EasyShare 5000 series all-in-one software
iii. Click Change or Remove (Windows XP).
iv. When the Install Wizard appears, click Next.
v. Depending on the issue(s) you are experiencing, do the following:
• If you are experiencing errors with the Kodak EasyShare software, such as a Tricode, in addition to errors with the KODAK AiO Home Center software, select Remove, click Next, and follow the on-screen instructions for removing the software.
• If you are not experiencing errors with Kodak EasyShare software, select Modify to uninstall only KODAK AiO Home Center software, and click Next.
vi In the Custom Setup window, select Remove from the drop-down menu for the Kodak All-in-One Printer, and click Next.
vii. In the Ready to remove the program window, click Next.
viii. In the Uninstall Complete window, click Continue.
ix. Restart the computer.
c. Delete the files and folders that can interfere with the installation:
• Printer folder in C:\Program Files\Kodak
• Both the Eastman Kodak Company and KDS_Kodak folders in C:\Documents and Settings\All Users\Application Data
• Kodak 5000 Series AiO folder in C:\Documents and Settings\All Users\Application Data\Kodak
• Printer folder in C:\Documents and Settings\All Users\Application Data\Kodak\EasyShareSetup
d. Run Disk Cleanup.
i. Open My Computer.
ii. Right-click Local Disk (C:) and select Properties.
iii. Click the Disk Cleanup button.
iv. When the Disk Cleanup for (C:) window appears, select the Temporary Internet Files, Recycle Bin, and Temporary Files check boxes.
v. Click OK , then click Yes to delete all files and begin the Disk Cleanup.
vi. When the Disk Cleanup is finished, click OK in the Local Disk (C:) Properties window.

e. Shut down all background applications.
i. Select Start > Run.
ii. Type msconfig in the Open field, and click OK.
iii. Select the Startup tab.
IMPORTANT: If not all the applications in the Startup Items list are selected, write down which applications are selected so you know which ones to turn on again later.
iv. Click Disable All , then click OK .
v. When prompted, restart the computer.

f. After the computer restarts, insert the KODAK EASYSHARE 5000 Series All-in-One Software CD into the computer CD drive to begin the installation.

g. During the installation process, when prompted, select to search for an updated version of the software on the Kodak Web site and install the updated version.

h. Before restarting the computer again, turn on the background applications.
i. Select Start > Run.
ii. Type msconfig in the Open field and click OK.
iii. Select the Startup tab.
iv. Under Startup Items:
- If only some items were originally selected, select the check box in front of the items that you noted in Step e-iii.
- If all background items were originally selected, click Enable All, and click OK.

i. Restart the computer.
Once restarted, you should be OK.If not call our 800 421 6699 and they will help further.
Best Regards,
Ron Baird - the friendly Kodak guy

i click on the eyecon and this kodax aio home center encountered a problem and needs to close pop ups

Sorry to hear about your trouble. Since I am not sure of the details, let me offer a long review and suggestion. It may work for you, especially if the AiO software is not installing correctly.

If the KODAK AiO Home Center software fails to start or an error message appears, there may be a problem with the Microsoft .Net Framework 2.0 installation. To resolve this condition:

1. Open the Control Panel.
2. Double-click Add / Remove Programs (for Windows XP) or Programs and Features (for Windows Vista).
3. Select Microsoft .NET Framework 2.0.

IMPORTANT: If other versions of Microsoft .NET Framework are listed, do not perform this operation on those other versions. Follow this procedure ONLY for Microsoft .NET Framework 2.0.

4. Click Change / Remove (for Windows XP) or Uninstall (for Windows Vista).

5. Select Repair, and click Next.
NOTE: A progress bar shows the repair progress.

6. After the repair is complete, make sure the Restart the computer check box is selected, and click Finish.

7. After the computer restarts, start the KODAK AiO Home Center software.

IMPORTANT: If the KODAK AiO Home Center software fails to start or continues to display an error message, completely uninstall Microsoft .NET Framework 2.0 and do a clean reinstall KODAK AiO Home Center software. The Microsoft .NET Framework 2.0 will also be reinstalled with the KODAK AiO Home Center software.

1. Follow steps 1 - 4 above.

2. Select Uninstall, and click Next.
IMPORTANT: Uninstall ONLY Microsoft .NET Framework 2.0. If other versions of Microsoft .NET Framework are listed, do not uninstall them.

3. Restart the computer.

4. Perform a clean re-installation of the KODAK AiO Home Center software:

a. Disconnect all USB devices from the computer, including the Kodak EasyShare all-in-one printer.
NOTE: Do not disconnect your mouse or keyboard.
b. Uninstall the Kodak EasyShare 5000 series all-in-one software:

1. In the Control Panel, select Add or Remove Programs (Windows XP) or Program and Features (Windows Vista).
2. Select one of the following software programs from the list of currently installed programs, depending on which one appears in your list:

Kodak EasyShare software
Kodak all-in-one printer software
Kodak EasyShare 5000 series all-in-one software

3. Click Change or Remove (Windows XP) or Uninstall (Windows Vista).
4. When the Install Wizard appears, click Next.
5. Depending on the issue(s) you are experiencing, do the following:

- If you are experiencing errors with the Kodak EasyShare software, such as a Tricode, in addition to errors with the KODAK AiO Home Center software, select Remove, click Next, and follow the on-screen instructions for removing the software.
- If you are not experiencing errors with Kodak EasyShare software, select Modify to uninstall only KODAK AiO Home Center software, and click Next.

6 In the Custom Setup window, select Remove from the drop-down menu for the Kodak All-in-One Printer, and click Next.
vii. In the Ready to remove the program window, click Next.
viii. In the Uninstall Complete window, click Continue.
ix. Restart the computer.

c. Delete the files and folders that can interfere with the installation.

For Windows XP, delete:
i. Printer folder in C:\Program Files\Kodak
ii. Both the Eastman Kodak Company and KDS_Kodak folders in C:\Documents and Settings\All Users\Application Data
iii. Kodak 5000 Series AiO folder in C:\Documents and Settings\All Users\Application Data\Kodak
iv. Printer folder in C:\Documents and Settings\All Users\Application Data\Kodak\EasyShareSetup

For Windows Vista, delete:
i. Printer folder in C:\Program Files\Kodak
ii. Eastman Kodak Company folder in C:\ProgramData
iii. Eastman Kodak Company folder(s) in C:\Users\your name\AppData\Local

d. Run Disk Cleanup.

i. Open My Computer.
ii. Right-click Local Disk (C:) and select Properties.
iii. Click the Disk Cleanup button.
iv. When the Disk Cleanup for (C:) window appears, select the Temporary Internet Files, Recycle Bin, and Temporary Files check boxes.
v. Click OK , then click Yes to delete all files and begin the Disk Cleanup.
vi. When the Disk Cleanup is finished, click OK in the Local Disk (C:) Properties window.

e. Shut down all background applications.

i. Select Start > Run.
ii. Type msconfig in the Open field, and click OK.
iii. Select the Startup tab.

IMPORTANT: If not all the applications in the Startup Items list are selected, write down which applications are selected so you know which ones to turn on again later.

iv. Click Disable All , then click OK .
v. When prompted, restart the computer.

f. After the computer restarts, insert the KODAK EASYSHARE 5000 Series All-in-One Software CD into the computer CD drive to begin the installation.

g. During the installation process, when prompted, select to search for an updated version of the software on the Kodak Web site and install the updated version.

h. Before restarting the computer again, turn on the background applications.

i. Select Start > Run.
ii. Type msconfig in the Open field and click OK.
iii. Select the Startup tab.
iv. Under Startup Items:

- If only some items were originally selected, select the check box in front of the items that you noted in Step e-iii.
- If all background items were originally selected, click Enable All, and click OK.

i. Restart the computer.

I needed to reload my AiO Home Center software and no one seemed to have the correct procedure. Maybe if you remove & reinstall yours it will resolve your problem. This procedure worked for me on my XP-machine:
1. got to Control Panel/Printers&Faxes and delete the printer
2. go to your Hardware/Device Manager/Universal Serial Bus Controllers, right-click on USB Composite Device and select Uninstall
3. go to Control Panel/Add/Remove Software and remove the EasyShare software
4. disconnect the cables from the Printer
5. download from Kodak.com the program "install_aio.exe"; run the program
(I selected only AiO+EasyShare+Software Updater to load)
6. followed the prompts after the sw installed to reconnect the Printer cables
7. rebooted

WORKED for ME !

You need to calibrate the printer by doing the following:

1. Open up Kodak AiO Home Center from the desktop.
2. Click the "?" on top right corner and go to maintenance.
3. Click the "calibration" and follow instructions.