Autopunch installation problems

I owned an XL-400, and now own an XL-550 and Quintet, which all run on the same software. Could you be more specific about the problem you're having?

I have a feeling that you received the basic Futura software, as well as a second CD with the add-on software like AutoPunch, and THAT software refuses to install, giving you a message that the basic Futura software hasn't been installed. It has, but XP has not yet installed the drivers into Windows. What you need to do is after installing the basic Software, you need to plug the machine into the computer and turn it on. You will get a message, "Installing new Hardware." Bring up the Futura program once and then close it, and NOW you will be able to install the add-on software.

First, after you have installed the basic software and before you can install any add-on software, you must start your machine with the USB cable plugged in on both sides, so that Windows can actually install the driver. Then, start the Futura basic software one time, then close it--you don't have to actually do anything, just start it up. Then, check the Futura Support site http://www.futura-support.com. There is a patch you should run before installing the AutoPunch software for your model. Make sure you also download the instructions as well.

There are now several versions of the basic Futura software and AutoPunch available on the market. The most current is version 1.0.0.2. To determine what version of either software you have, you will find this information around the inside rim of the CD at approximately 4 o'clock. Before loading any of the Options into your computer, check the version and then follow the steps below. The following steps will update your software so that you will now have the latest 1.0.0.2 version of the basic program and all options.

To load base software 1.0.0.0 with AutoPunch 1.0.0.0 or base software 1.0.0.1 with Autopunch 1.0.0.1

• You must use bobbin part number 085128. This bobbin is specifically designed for the Futura CE-100 and CE-200.
• Load Base software (have machine set-up for embroidery with USB connected to both machine and computer - machine turned OFF)
• Turn on Futura machine and double left click on Futura icon to open program
• Close program and turn off the machine
• Install Autopunch and leave the CD in the tray
• Download appropriate update for Windows Version from the Futura-Support.com updates and save to desktop
• Double left click on the desktop download icon to install update
• Turn on Futura machine and double left click on Futura icon to open program
• Type in the Access code from Autopunch jewel case and then left click on the check mark to open program
  

To load base software 1.0.0.0 with AutoPunch 1.0.0.1 or base software 1.0.0.1 with Autopunch 1.0.0.0

• Load Base software (have machine set-up for embroidery with USB connected to both machine and computer - machine turned OFF)
• Turn on Futura machine and double left click on Futura icon to open program
• Close program and turn off the machine
• Install Autopunch and leave the CD in the tray
• Download appropriate update for Windows Version from the Futura-Support.com updates and save to desktop
• Double left click on the desktop download icon to install update
• Turn on Futura machine and double left click on Futura icon to open program
• Type in the Access code from Autopunch jewel case and then left click on the check mark to open program

To load base software 1.0.0.0 or 1.0.0.1 with Autopunch 1.0.0.2

• Load Base software (have machine set-up for embroidery with USB connected to both machine and computer- machine turned OFF)
• Turn on Futura machine and double left click on Futura icon to open program
• Close software and turn off machine
• Download appropriate update for Windows Version from the Futura-Support.com updates and save to desktop
• Double left click on the desktop download icon to install update
• Install Autopunch using Installation Wizard - leave CD in tray
• Turn on Futura machine and double left click to open program
• Type in Access Code from Autopunch jewel case and then left click on check mark to open program

To load base software 1.0.0.2 with Autopunch 1.0.0.0 or 1.0.0.1

• Load Base software (have machine set-up for embroidery with USB connected to both machine and computer- machine turned OFF)
• Turn on Futura machine and double left click on Futura icon to open program
• Close program and turn off machine
• Place Autopunch CD in tray but CANCEL Installation Wizard
• Download appropriate update for Windows Version from the Futura-Support.com updates and save to desktop
• Double left click on the desktop download icon to install update
• Turn on Futura Machine and double left click to open the program
• Type in Access Code from Autopunch jewel case and then left click on check mark to open program

To load base software 1.0.0.1 with Autopunch 1.0.0.1 with Hyperfont 1.0.0.2 or Photo Stitch 1.0.0.2

• Load Base software (have the machine set-up for embroidery with USB connected to both machine and computer - machine turned OFF)
• Turn on Futura machine and double left click on Futura icon to open program
• Close program and then turn off the machine
• Install the Autopunch program and leave the CD in the tray
• Turn on Futura machine and double left click on Futura icon to open program
• Type in the Access code from Autopunch jewel case and then left click on the check mark to open program*
• Close program and then turn off the machine
• Download appropriate update for Windows version from the Futura-Support.com updates and save to desktop
• Double left click on the desktop icon to install update
• Turn on Futura machine and double left click on Futura icon to open program
• Close program and then turn off the machine
• Install HyperFont program - leave CD in tray
• Turn on Futura machine and double left click to open program
• Type in Access Code from HyperFont jewel case and then left click on check mark to open program*
• Close program and then turn off the machine
• Install PhotoStitch program - leave CD in tray
• Turn on Futura machine and double left click to open program
• Type in Access Code from PhotoStitch jewel case and then left click on check mark to open program*

* Must open the program after installing each Option with CD in tray and type in Access Code before installing next Option.

To load base software 1.0.0.2 and adding all Options - Hyperfont 1.0.0.2, PhotoStitch 1.0.0.2, Autopunch 1.0.0.2 and Cross Stitch 1.0.0.1

• Install Base software (have machine set-up for embroidery with USB connected to both the machine and computer- machine turned OFF)
• Turn on Futura machine and double left click on Futura icon to open program
• Close program and then turn off machine
• Install Autopunch program and leave the CD in the tray
• Turn on Futura machine and double left click on Futura icon to open program
• Type in Access Code from AutoPunch jewel case and then left click on check mark*
• Close program and turn off machine
• Install Hyperfont program and leave the CD in the tray
• Turn on Futura machine and double left click on Futura icon to open program
• Type in Access Code from HyperFont jewel case and then click on check mark*
• Close Program and turn off machine
• Install Photo Stitch program and leave the CD in the tray
• Turn on Futura machine and double left click on Futura icon to open program
• Type in Access Code from PhotoStitch jewel case and then left click on check mark*
• Close program and turn off machine.
• Install Auto Cross Stitch program and leave CD in tray
• Download appropriate update for Windows version from the Futura-Support.com updates (Fut_sp2_Options.exe) and save to desktop
• Double left click on the desktop download icon to install
• Turn on Futura machine and double left click on Futura icon to open program
• Type in Access Code from Auto Cross Stitch jewel case and then left click on check mark*

* Must open the program after installing each Option with CD in tray and type in Access Code before installing next Option.

I originally thought I was having problems downloading the software but it turned out that I received the CD with the extras (Autopunch, autofont, etc.) and not the basic installation software. While talking with Customer Service at Singer about my installation problem, they realized I had the wrong CD. They sent me the installation hardware. I had to send them a copy of my invoice for the sewing machine I purchased. Contact them at 1-800-4Singer or www.singerco.com for customer support. They were really great to work with.

Go to www.futura-support.com , click on Service Updates in the left hand column, and then click on: Click here to read detailed installation instructions. Print it out and follow the procedures. You also need to download the patch at the top of the screen.

Good Luck!

Try www.singer-futura.com

I found a solution that seemed to work for my setup (Vista-Futura 200): Go to the Futura support site www.futura-support.com . Choose "Service Updates" from the left-hand Menu. Choose "Quantum® FUTURA™ (CE-200) Owners running Windows XP Service Pack 2 operating system WITH one or more of the Options (AutoPunch, CrossStitch, PhotoStitch, and HyperFont) installed". Look for the bullet-point list in the explanations. It says there: "If you own the AutoPunch Option and you could not successfully install it, download the Service Update by clicking here." Select the highlighted link, download the patch and install it. Worked fine for me, I hope it helps you, too.

Yes, from here: Driver Update Software for XP Vista 7 8 Install this software and make the update. Wish you best of luck.
Peter

Check the Futura website.  There are specific instructions for how to setup the software to run in WIN XP mode and then after that is set, you have to install the WIN XP patch for Autopunch before it run.

http://www.futura-support.com/ Go to this site and download a patch that allowea autopunch to work this is the singer site