When we are on the phone & an other call comes in, we receive the beep that tells us someone else is on the line, but it does not display the person's name or the #. Is there anything we can do to our phone to eliminate this problem. We have Model # TRU8885-3 HS 5.8 phone. We did not have this problem until we installed the ATT U-verse system. If there is no way to fix this, is there another model that plays the different songs that this one plays when a calls comes in? We really love this feature on the model that we have now.
Thank you,
Linda Bittove
I have the same issue with incoming call not displaying (call waiting). Contacted ATT Unverse customer service and was advise this is a technical issue at their end and no resolution before year end. I was not a happy camper to learn this and was not informed up front when service was installed.
I think you just need to turn the CIDCW on through the "Global Menu" The following is from the user's manual for the TRU8885.
Setting CIDCW (Caller ID on Call Waiting)
CIDCW sets the Caller ID on Call Waiting (CIDCW) displays the name and number of
an incoming call while you are on the line. Call Waiting Deluxe (CWDX) allows you
to handle call waiting calls in seven different ways.
1) Enter the Global Setup menu, and then the CIDCW
submenu (see "Entering the Menu" on page 16).
2) Press volume up/down to select CW On/CWD X O n, C W
On/CWD X O ff, or CW O ff/CW DX Off, and then press the
OK soft key. You will hear a confirmation tone.
I just finished a long online chat with Tier 2 tech support at AT&T and was told that intermittent beeps on phone calls with U-Verse are caused by the modem. All the new modems interpret certain female voices in such a way as to send out DTMF tones (?). If this is a known problem and has been known since at least 2009 (based on customer comments I've seen), why weren't new customers informed? Is this basis for legal action?
Yes, I just got the say answer... ATT has a known (they are very aware of it) problem with intermittent caller ID malfunction. There is no know solution as of March 1. 2010. I have a business at home and I REALLY need to know which calls are important and which are not. I demanded a reimbersement of the value of the feature from when we start uverse and continuing until the figure it out.... and they gave it to me but it's only $5 per month. The greif I get from my wife about this issue is worth about 100 times that amount. I wonder if I can get a different provider for the "phone" part of the package that uverse offers. We like ATTUv and all the cool online controls and viewing... but this problem is very disappointing.
I was also told that they are different than the regular AT&T... I'm not sure what the other ones do but they cross each other a a lot. I even had a problem where the other ATT cut the lines to my house (while was fixing someone elses) and ATTU came out and fixed it... weird?
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I have the same problem with a new AT &T Dect 6.0 Cordless Answering System with Caller ID/ Call Waiting Model SL82318. I have an old Uniden TRU/448-2 Series that works fine. How can I get the AT & T Phone System to work?
JLM
i have attuverse and my caller id call waiting does not work. while on a call i can not see who is calling. i have called many times and got many excuses. the last person said i could have it if i find the right phone. do you know what phones are compatible to get this feature
I have no call waiting call id. When on the phone it beeps, but nothing displays to say who is calling
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