38ckc060370 is their a heat pump for this unit

carrier does not list a part number for this unit on a wiring harness. usually have to replace wires that are bad.

You have a heat pump.
Once the outdoor temperature falls below 36 degrees, heat pumps will sharply lose their ability to heat.
If you are getting a 72 degree indoor temperature when the outdoor temperature is 28-30 degrees, the heat pump is performing up to spec.
On heat pumps, the air coming out of the nearest air vent to the unit should be heated approximately 40 degrees warmer than the air entering the unit.
If you have a 70 degree indoor air temperature, the heat pump should be supplying 110 degree air at the closest air vent to the indoor unit.
Gas heat is a much better heating source where outside temperatures are commonly below 36 degrees.
Even electric furnaces perform better than heat pumps under these conditions.

5 Ton Carrier and the serial number is wrong

Hi,

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AirConditioner Trouble - Review the Possibilities

heatman101

Hello,What exactly knocked out the 2nd fl power?Go in the attic and check the blower unit there it might have fell down fron the roof joists(beams).

Hi, to tell if your unit is a heat-pump or not, if the indoor unit is not gas fired, it is a split system heat pump. If it uses gas or propane gas, its a split system gas/elect unit. Look at your thermostat also. It should have aux heat, emergency heat on it also. Maybe not both, but you will know if you have a heat pump. Please don't forget to rate me. Please be kind, as I know you will. Just remember, no gas, its a heat pump, gas fired furnace indoors, its not a heat pump.
Sincerely,
Shastalaker7
A/C, Heating, & Refrigeration Contractor.

The outside fan may run if the unit is in defrost mode this is normal for most heat pumps it is there way of trying to keep the outside unit from staying iced over so the next time the unit runs it will have air flow through the coil and the ice will not be there to prevent air flow.

Is this a central heat? From the size i assume it is.
You say air conditioning on part of your question then use heat pump on another part. So it is important for us both be on the same page.
With all due respect some people think they have a heat pump and it is just AC and electric heat also but is not a heat pump.
. If you have the outdoor AC unit running with your thermostat set for heat and the air coming off the out door unit is cold, or you see it "steam up outdoors" off the out door unit at times (we call this mode defrost).

If you actually have a Heat pump system some times it is wired to have the strips come on at the same time the heat pump comes on especially if you experience a lot of weather below 40' occasionally and have an emergency heat setting on your thermostat you most likely have a heat pump.

If you have a heat pump for sure now the heaters can come on with the outdoor section if
1 they are wired to do so or
2 the thermostat has 2 stage heating and the second stage is telling the elements to come on, or
3 the outdoor thermostat (if so equipped) is telling the elements to come on.
Any 1 or combination of these 3 items can cause the elements to come on wit the out door unit.

if you look inside the condenser unit outside,see if you see the big reversing valve,if not it is a straight cool,heat, the heat strip ins in the air handler so you would have to take the side panel off and look for the heat stripe,my the way heat pumps also have a aux.heat stripe just in case it does not get cold enough outside,hope this helps you-mike

FIRST YOUR OUTSIDE UNIT PROVIDES HEAT BY USING A REVERSING VALVE TO CHANGE THE REFRIGERANT FLOW.THERE IS NO HEAT STRIPS OUTSIDE SECOND YOUR EMERGENCY HEAT TURNS ON ELECTRIC ELEMENTS INSIDE YOUR AIRHANDLER UNIT.IT SOUNDS LIKE SOMEONE HAS WIRED YOUR UNIT WRONG OR HAS THE THERMOSTAT SET IMPROPERLY.WHEN THE HEAT PUMP CANNOT SATTISFY THE SETPOINT THE THERMOSTAT IS SUPPOSED TO TURN ON YOUR ELEC. HEAT UNTILL THE LOAD HAS BEEN REACHED AND THE HEAT PUMP CAN CONTINUE TO MAINTAIN IT.