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Anonymous Posted on Mar 26, 2009

Epson rx560 general error

I have an Epson RX560, and its just decided to tell me it has a general error each time I switch it on.It was working perfectly up until a day ago. Any ideas?? Tried pressing the stop button and power button simultaneously, holding down for 10 secs, not holding down for 10 secs, pressing them in a diff order, doesn't help.Please help! :-)Thanks!

  • Anonymous Mar 26, 2009

    thanks so much and a really fast reply too. awesome!

  • Anonymous Mar 26, 2009

    yes its sorted, thanks a lot, didnt think it was that obvious, just a simple cleaning and taking paper etc in and out, seems to have done it. just seems pretty random it happened in the first place! anyway thanks a lot :-)

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1 Answer

Martin Smallridge

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  • Epson Master 419 Answers
  • Posted on Mar 26, 2009
Martin Smallridge
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Hi,

Unfortunately a "general error" is different from the commonly assumed "service required" error.

Usually a general error comes about because of something a bit more serious than a paper jam which stops the printhead from moving around as it should, cartridge chips not reading properly, etc...

It's worth trying the following and seeing if any of them help

  • Open the printer lid and using a flashlight/torch, carefully examine the area that the printhead travels along to see if there's any foreign objects, ink soiled paper, etc.. that might be getting in the way.
  • Try getting the printhead off the parking area and check this for any parts of the cleaning station that may have dislodged or other foreign objects that do not belong
  • Remove all the cartridges, clean the chip contacts carefully with a cotton bud and check the contact wires inside the cartridge holder area for any damage.
Beyond that it's a case of looking for clues that might indicate where the problem lies.. ie: if the printhead stops in a particular place, screeching noises, etc...

Hope some of that helps narrow it down some.

  • Martin Smallridge
    Martin Smallridge Mar 26, 2009

    No problem... As for fast... just right place, right time :)

    Good luck with the problem.


  • Martin Smallridge
    Martin Smallridge Mar 26, 2009

    You're welcome... Inkjets are a bit of a dark art sometimes so just go with the flow and remember to speak nice to it :)

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