NorStar M7324 Telephone Logo
Anonymous Posted on Mar 24, 2009

Norstar M7324 - how do you setup a call log?

I see how to access the call log from the manual but it doesn't say how to log the calls. Can anyone help?

1 Answer

Carl Navarro

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  • NorStar Master 2,460 Answers
  • Posted on Mar 24, 2009
Carl Navarro
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Joined: Aug 23, 2008
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This is real close to one of the "if we tell you we have to kill you" questions.

Call log is set up in two ways, by the system and by the station. A system has 250 entries in the pool and they are parted out the the station by whatever the user wants. If you alter the pool, you may lose all data, so figure out who is using the log and how annoyed they will be if you start clearing it.

Try the one that starts the log on your set first. Press FEATURE **USER and password **BASIC
Ooh, programming.

Key in your set number and step down to call log. optns. If you have any space allocated, you can tell the system what you want to capture. If you don't......

Here's where CALL LOG SPACE comes in. You now get to go into system programming and allocate space for your set. If you **** up someone else's space, then they will lose their log.

This is the best answer I will give in a public forum, but it should be enough to get you started. Your Nortel installer can do this in less than 30 minutes. If you're familiar with programming and have the system coordinator's guide you should be able to look up the keywords and figure it out. 20-50 are nice round numbers, depending on the number of people who use the pool.

You may contact me via email [email protected] with your sytsem model if you need additional help.

Good Luck,


Carl

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Looking through a bit, you may be in an 'outgoing calls barred' state. which you may need to talk to your sys-admin about. See Page 14 of the document. There are also sections about logging in and logging off the phones later on. If your sys-admin has set phones so that they need to be logged into to make calls (perhaps to track long distance charges), then perhaps you are logged out.

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I'm not going to steal anybody else's answer, so go to the home page and search for feature 983. That should take you to answers given by others.

Or, try http://recognizer.org/norstar/ and, if you have a Startalk you can find the answer on how to reset your password. I don't know if it also works on Call Pilots or not.

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Mark
[email protected]
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