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There are no moving parts in the frother other than the whisk assembly. The whisk assembly is spun magnetically. I am not sure if it is possible to have the magnet in the whisk assembly in the wrong orientation, but if so, be sure that it is reassembled with the magnet side down. Additionally, if I haven't removed the whisk in a while (I normally just immediately rinse and wipe the interior with a cloth) then the metal stem can build up with milk solids... and cause the whish to "stick"... the magnetic force is not exceptionally strong and it could be that the plastic assembly is "sticking" on the metal post... pull off the whisk and give the post a good wiping with a wet cloth to remove any possible residue.
I found that switching to a different milk solved my issue. It worked well with whole milk, but when I used Trader Joe's two percent organic it would not froth after .multiple tries. I borrowed a neighbor's creamer and it worked again.
I have the same problem. it was working beautifully but then stopped for no reason to turn. If I hold the whiskers sometimes they turn and other times not. Weird! it happened some months ago and then I tried a couple of months ago and it suddenly worked. Now the same problem has re-occured. Wonder which part needs to be replaced - does anyone know?
problem is overheating at a single point in the bottom of the milk container. Try cleaning the milk residue after each time you use it and the flashing red light disappears. This is a design fault. Nespresso are happy to keep marketing the Citiz but there is no fix - so the Nespresso "mess free" coffee machine is a bunch of flannel - good coffee all the same!
I just called the company with the same problem today. They will fix your machine for free. They have recalled this machine. Call them and they will tell you what to do. 201-767-3999
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