Let our Experts solve your "Panasonic tga101cs base will not play back messages The message is recoverable from the 3 hand sets" Problem

Do you want to erase all messages? Are you looking at the handset, the base or are you calling the KX-TG885SK remotely?

1) At the base, press Erase during playback of a message to delete the current message. To erase all messages from the base, press Erase twice when the phone system is in standby mode (no active calls/incoming calls).

2) From a handset, use the menu to access the Answering Device sub menu and choose play new message or play all messages. (Alternatively, press Menu # 3 2 3 to play new messages or Menu # 3 2 4 to play all messages.) During playback of a message, press * 4 or pause the message. After pausing the message, highlight Erase and press Select. Confirm this. To erase all messages, choose Erase All messages (Menu # 3 2 5) and follow the prompts to confirm (highlight Yes and press Select). You can also press * 5 to erase all messages from the Answering Device sub menu.

3) During a remote call, *4 and * 5 work as above when using the handset.

See pages 70, 71, and 74 in the operating manual. The manual is available on the Add-on Handset page: https://shop.panasonic.com/cordless-corded-telephones/telephone-handsets/KX-TGFA61B.html . The current link to the manual is http://help.panasonic.ca/viewing/ALL/KX-TG885SK/OI/TG885SK_PNQP1397ZA/TG885SK_PNQP1397ZA.pdf .

I hope this helps.

Cindy Wells

My panasonic handsets have a row of black buttons above the number keys and answer and end call buttons. The screen above these shows little pictographs of what the buttons will do, the left has a book which is the phone numbers stored on the hand set, the middle one has a picture of 2 rows of 3 white dots, this is the button to press once. You then get options of Caller list, Answer system, Handset setup and Base unit set up. Use the big central button with arrows to scroll through the list, please note that the base unit is off screen initially. Select Answer system by pressing the black button below ok. This givs a new list of options, Play new message, play all messages, Record Greating, Answer on, Answer off, PLay greating, Erase message and settings. Slect the required option by pressing black button below the on screen OK. The left hand button will take you back a step, but if you don't press anything after a short time hand set returns to normal. Hope this helps

Call your phone while you're away, and when your message starts to play enter your remote code. After that, you use the keypad on the phone to control message playback, record a new greeting, etc.

"DECT 6.0" is a generic term for the cordless phone technology, and not your phone model number. You'd find that on a label on the back or bottom of the base unit. Without a specific model I can't look for a manual and give details, but if you have the model listed you can download the manual from Panasonic here. It gives all the steps to set up your remote code and the commands to use. If you have a different model phone you can look for your manual at Panasonic's support page.

For the model listed above, the default remote code is 111. The list of remote commands is

Key Remote command
{1} Repeat message
(during playback)*1
{2} Skip message (during
playback)
{4} Play new messages
{5} Play all messages
{6} Play greeting message
{7} Record greeting
message
{9} Stop recording
Stop playback*2
Start voice guidance*3
{0} Turn answering system
off
{*}{4} Erase message
currently playing
{*}{5} Erase all messages
{*}{6} Erase greeting
message (during
greeting message
playback)
{*}{#} End remote operation
(or hang up)

Maybe this list works for your phone too.

On the base unit, press MENU, then navigate to "Answering Device" then to "Settings" and then to "Ring Count". You can choose between 4 rings and "Toll Saver" which answers after 2 rings if there are already new messages, but 4 rings if there are not.

Recording your greeting message You can record your own greeting message (2 minutes max.). 1 {GREETING REC} 2 Within 10 seconds, press {GREETING REC} again. 3 After the base unit beeps, speak clearly about 20 cm away from the MIC. 4 Press {?} (STOP) to stop recording.
Playing back the greeting message Press {GREETING CHECK}.
You can also operate the answering system by pressing dial keys on the handset
Key Operation {^} or {V} Adjust the receiver/speaker volume {1} or {<} Repeat message (during playback)*1 {2} or {>} Skip message (during playback) {4} Play new messages {5} Play all messages {8} Turn answering system on {9} Stop playback*2

Greeting message
When the unit answers a call, callers are
greeted by a greeting message. You can
record your own greeting message or
use a pre-recorded greeting message.
Recording your greeting
message
You can record your own greeting
message (2 minutes max.).
1 {GREETING REC}
2 Within 10 seconds, press
{GREETING REC} again.
3 After the base unit beeps, speak
clearly about 20 cm (8 inches) away
from the MIC.
4 Press {?} (STOP) to stop recording.
Using a pre-recorded greeting
message
If you erase or do not record your own
greeting message, the unit plays a prerecorded
greeting message for callers
and asks them to leave messages. If the
message recording time (page 39) is set
to “Greeting only”, caller messages
are not recorded and the unit plays a
different pre-recorded greeting message
asking callers to call again.
Playing back the greeting
message
Press {GREETING CHECK}.
Erasing your greeting
message
If you erase your own greeting message,
the unit plays a pre-recorded greeting
message for callers.
Press {GREETING CHECK}, and then
press {ERASE} while your greeting
message is playing.
Listening to messages
using the base unit
When new messages have been
recorded, the message indicator on the
base unit flashes.
Press {6}.
L If new messages have been recorded,
the base unit plays back new
messages.
L If there are no new messages, the
base unit plays back all messages.
Operating the answering
system
Key Operation
{^} or {V} Adjust the speaker
volume
{7} Repeat message
(during playback)*1
{8} Skip message
(during playback)
{?}
(STOP)
Pause message
– To resume playback,
press {6}.
– To stop playback
completely, press
{?} (STOP) again.
{ERASE} Erase currently playing
message
*1 If pressed within the first 5 seconds of
a message, the previous message is
played.

check if this works and tell me if any issues

Turn off the mains power at the base unit for a few seconds, then turn the power back on.

The model is KX-TGA101CS. The answer light start to blink quickly when I try to record a message directly on the base. Then I need to disconnect the power cord to reset. If I try by the handset, I don't have the access by the menu.
Is it possible to reset the answer fonction ???
My email is [email protected]

Press and hold "Clear" until it beeps. It will clear the invalid voice mail msg.

The solution works!
Thanks.