Question about Nordic Track NordicTrack A2350 Pro Treadmill

4 Answers

Treadmill Incline Works, belt does not move

I recently moved.  Since then, having problems with my treadmill.  When the key is inserted, all lights go on and the incline works fine, but when you press start to start walking, the belt does not move.  The readout looks like you are walking at whatever speed it is set to (1mph, 2mph, etc), but the belt doesn't move at all.  Could something have been broken in the move?  Thanks.

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  • 2 more comments 
  • ddmoritz1 Mar 26, 2009

    Same problem....All systems go but no belt movement!!!!GGRRRR

  • kadmiel Apr 30, 2009

    We recently purchased the a2550 by nordictrack. After the third day of use we are having the same problem-everything works, but the belt does not move.

  • belk11
    belk11 Feb 12, 2013

    same problem brand new pro-form 425 ct belt moved first day since then doesnt move and everything else works fine

  • Anonymous Mar 12, 2014

    When I insert red key the treadmill inclines and then declines. it will not do anything else

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4 Answers

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  • 83 Answers

Check the drive belt. It may be loose or broken. If the belt is loose, then to tighten the drive belt, start by removing the front cover. loosen the bolts around the motor then tighten the drive belt by tightening the motor adjuster bolt. Once the drive belt is tight, tighten the motor back down.

Posted on Apr 30, 2010

  • 1 more comment 
  • jmcq2 Feb 08, 2011

    Same problem - Solution - (UNPLUG FROM WALL) - Removed the front cover, discovered the bracket that held the upper electrical brush into the drive motor had popped off and the brush/spring assembly had left the channel. Found the bracket under the motor, pressed the brush spring back into the channel and snapped the cover back in place. Just to be sure it doesn't happen again and because the bracket was loose, I secured it with a short piece of heavy tape. Treadmill works good as new.

  • Erika Feb 03, 2012

    Jmcq2
    Where/what is the electrical brush? It isn't described on the exploded Drawing in the manuel.

  • Eric Koch Jan 12, 2013

    Ithe Brush housing is missing from my motor. Does anyone know if this bracket can be ordered without having to order the whole motor?

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Ditto that from jmcq2...we had the treadmill for about 8 years now and although it's used in the Colorado winter months, it is idle all Summer. When our daughter went to run the other day, nothing! All the controls worked, platform raised and lowered, but the motor didn't engage. After unplugging from the wall and taking the front housing cover off I noticed the top wire/spring/brush hanging from the top of the motor. When I checked the bottom side, it too was loose, so I loosened the two motor bolts, secured both top and bottom brush covers with a few wraps of electrical tape and it's now good as new. Total time was about 30 minutes to diagnose and repair.

Posted on Aug 03, 2013

  • Anonymous Apr 16, 2016

    Same problem exactly! After a move, everything on the treadmill was working except the main motor. I spent a couple of hours trying to figure out what to do until I found this post. Saw the loose spring sticking out of the motor, found the brush cover lying on the bottom. Reinserted brush, covered, taped. It works. Thank you!!

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Same problem with my NordicTrack Elite 9500 Pro
Fixed! thanks for your posting, it's great help!

Posted on Feb 23, 2016

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I had the same problem.

First - UNPLUG TREADMILL FROM THE WALL - I removed the front cover and found the upper brush had sprung out of the drive motor. I found the brush cover under the drive motor. I pressed the brush/spring assembly back into the channel and snapped the cover back in place. The assembly was a bit loose, I secured it with a short piece of electrical tape to prevent it from coming apart again. Works good as new.

Posted on Feb 08, 2011

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Posted on Jan 02, 2017

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4.
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1) Press the Stop and the Speed Up keys down while inserting the safety key. If this doesn’t work, click on the help topic entitled “Alternate Calibration Codes” for key sequence instructions to enter calibration.
2) Press the Stop key one time. The Time window should read EP:2P. Some newer models may also say FP, Pass, or the like. This means that it passes the EPROM test.
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