Rinnai Digital Remote Water Heater Control Mcc-45-4us Logo
Posted on Mar 22, 2009
Answered by a Fixya Expert

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No hot water

My rinnai tankless hot water heater is not producing hot water, the temperature gauge blinks #11 and beeps.

  • 1 more comment 
  • Donni Steen May 11, 2010

    What is the model number? I can download a user manual for this unit so I can get more info for the code. Have you checked the unit for a reset button or switch?

  • Anonymous Mar 22, 2014

    says standby mode and not very hot water richmond tankless electric

  • Anonymous Mar 22, 2014

    says standby mode and water is not very hot

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1 Answer

Anonymous

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  • Posted on Mar 25, 2009
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The code # 11 is a code that warns of "no ignition" and the causes of this error code are too many to list. I would suggest that a qualified tech. perform a diagnostic test and repair.

This is not a task for the "do it yourselfer"

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Rheem rte13 standby (green) light not on

You might have crossover problem caused by bad faucet cartridge.
http://waterheatertimer.org/Crossover.html

The green standby light should come on when 240Volt power is applied. Page 6 manual.
Both red lights should come on when tankless is activated. Page 6 manual

RTE 13 requires 60 amp breaker and 6 gauge wire
http://waterheatertimer.org/How-to-wire-Tankless-electric-water-heater.html
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Factory temperature setting is usually default 120 degrees.
Adjust temps page 11 manual
Thermostat calibration is always approximate.
120 degrees is not hot enough to burn the skin.
Exceptionally cold incoming water temperature can cause tankless not to heat enough hot water: install tempering tank to preheat water to room temperature.
Tankless cannot be exposed to more than 11 grains hardness in water. Delime tankless yearly, clean water filter monthly, do not install low-flow restrictions or conserve water since the flow rate must remain high for tankless to activate.
Rheem does not post service manuals for their tankless water heaters.
Call Rheem 800 432-8373

If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

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How do I turn it on? I press the "on" button and

The manual says:
http://www.coinwash.com/temp/rinnai.pdf

"For the name of the Authorized Distributor or Installer nearest you, please contact your local HVAC dealer or gas service technician, visit the Rinnai website (www.rinnai.us), call Rinnai at1-800-621-9419 or write to Rinnai, 103 International Drive, Peachtree City, Georgia 30269"

Manual says that the remote is for setting temperature.
When you turn on hot water spigot, tankless water heater will heat the water to the set point temperature.
If water heater is not set up to use remote, then tankless unit will heat to 140 degrees F.
"With the MCC-45-4US remote control installed the water temperature is adjustable from 96
to 180°F. The water temperature cannot be set to a temperature other than 140°F
without the use of the MCC-45-4US remote control unit. If you require a temperature
other than 140°F you must install the MCC-45-4US remote control unit."

"Error messages are displayed on the remote control units, simplifying service calls."

Page 9 of manual shows hot to set temperature using remote.
Water taps must be shut off to set temperature.
Circulating pump must be turned off.
"Simply press the H or C button until desired temperature is displayed"
"green in-use indicator will display"

If your unit is not working, the manual says to contact local plumber.
Fixya has specialists who will talk to you by phone about your problem for a fee.
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