Microsoft Xbox 360 Console Logo
Posted on Aug 19, 2007

The Disk Tray

Whenever I am trying to open the disc tray it just budges then stops. It doesnt opens at all. I have hit it a bit for it to open and it doesnt open completely when it does. I figured that something was wrong with the gear for the drive, I am not sure, butI would love to get some help and solve the problem. Thank You.

2 Answers

A

Anonymous

If you dont get the three red lights thats ok but if you have it stood up thats a killer to your xbox so i layed mine down it doesn't make any funny noises anymore and my tray stopped jamming irs worked for a lot of people hope this advice helps

Joe Kaufman

Level 1:

An expert who has achieved level 1.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

Problem Solver:

An expert who has answered 5 questions.

  • Contributor 18 Answers
  • Posted on Aug 20, 2007
Joe Kaufman
Contributor
Level 1:

An expert who has achieved level 1.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

Problem Solver:

An expert who has answered 5 questions.

Joined: Jul 09, 2007
Answers
18
Questions
0
Helped
13846
Points
18

Short of taking it apart yourself, there isn't much you can do. The same thing happened to mine (I was also receiving the red rings). I sent mine back (due to the red rings)and they sent a new 360. If it is still under warranty, I highly suggest phoning Microsoft and explaining the situation. Also remember, if you are experiencing the red rings, Microsoft has extended the warranty to 3 years.

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Whenever I try to open Soda Crush tonight, it says loading and then just disappears. All other King games open. I have rebooted and restarted my computer

customer care support SERVICE number+1--833'''272''''0777,,,,,,,,,,,call them
Try tapping above the disk drive or if that doesn't work open the tray take your disc out close the tray. open the tray put ur disk back in and close the tray again.
0helpful
1answer

Disk tray is not spinning

The way to fix this is to open the disk tray and blow inside for about thirty seconds getting the dust out of the way of the laser also blow across the disc tray and the surface of the disk. Then keep closing and opening the tray and it will start to read hopefully. if this does not work go out and buy a disc cleaner. it looks like a disc with sponges on it and when you insert it into the console it cleans the inside for you. Sources: i am going through it right now internet my personal experience
2helpful
1answer

Open tray comes up when loading a game?

Try tapping above the disk drive or if that doesn't work open the tray take your disc out close the tray. open the tray put ur disk back in and close the tray again.
0helpful
1answer

Tray will not budge it is all the way closed?????

the button that can open the tray isnt powering correctly. but it could also be that if you have a disc in there that it would block it from opening if you have dropped it.
1helpful
1answer

When i turn my xboxon it says open tray it doesnt play the disks

Well actually all these "fixes" are not the problem.One day a friends console got the open tray error. after cleaning and all that i found that did absolutly nothing. after taking the entire drive apart i found that the laser / moter assembly was offset. this ment that the disk was tilted 1degree towards the laser and intern hittng the laser assembly that so many peopl think is "laser burn" which actualy is the disk physically hitting the laser. how u fix this is as easy as adjusting two screws were the moter and the laser/ tray assembly meat. now thses arnt nomal phillips, flat head or torx scews. i found that stickin a drill bit in the screw head annd turnin it with some pliers did the trick. this fixes the open tray error for good unless the disk is causing it. IF anyone gets open tray ocasionally this should stop it for good.
1helpful
1answer

DVD tray will not open.

Hello,

The disc is dislodged and jamming the drawer. You have to remove the cover, about three, maybe four screws, and then take the disc out to resolve the problem.

Regards,
Worldvet
701helpful
46answers

Xbox 360 open tray error

How I worked around the "Open Tray" problem, where the game discs were not being recognized:

1. Open tray
2. Unplug power cable while tray is open
3. Plug in power cable
4. Power on console - tray closes
5. Open tray
6. Insert disc
7. Try your game

Good luck! Source: Someone else mentioned this in a forum somewhere, however I don't recall who it was or which forum. I'm just trying to get the word out so people don't send in their XBOX for repair, or open the case and void the warranty if this workaround resolves the problem.
1helpful
2answers

Repair

if it won't open, turn off the console and remove the faceplate and try to eject the button. if it still won't open get a paper clip and straighten it out. you need to locate a small hole that exactly fits a straightened paper clip. it's located just below the silver lining of the disc tray about one and a half (1 1/2") inch from the left side of the disc tray. insert the paper clip into that hole and it should pop up the disc tray enough for you to be able to pull the disc tray all the way.

if it doesn't work there are still 2 more small holes that you can locate. the 2nd one is just beside the first hole and the 3rd one is just under the second X on the XBOX 360 text on the disc tray. try those two holes if the first hole doesn't work.
1helpful
1answer

Always opening disc tray

3 things cause this:-

A Damaged Disk, A Dirty Disk, or a Hardware fault.

Below is Microsoft's doc on the issue.

http://support.microsoft.com/?scid=kb;en-gb;816779

If my advice was helpful, please vote for me!
Not finding what you are looking for?

146 views

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles & Games Experts

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Brad Brown

Level 3 Expert

19187 Answers

ELECTRICKSUSA
ELECTRICKSUSA

Level 2 Expert

282 Answers

Are you a Microsoft Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...