V2311US overheating and shutting down

When the CPU overheats then it will shut down (i.e. thermal overload) and won't boot up again until it has cooled down. If this is the problem is not fixed then the CPU will eventually fail.
A faulty fan causes the problem or the fan and heat sink assembly are clogged with dust.
Check the CPU fan to see if it spins freely, if not replace the fan.
If the fan and heat sink is clogged with dust the remove the dust and make sure the vents are clear and dust free. Use a small brush and can of compressed air to do this.

You need to do a system restore back to before the update. You can either access it during your bootup or, you should have the option through "all programs".

Sounds like if its shutting down randomly then it could be overheating or the drive was you had in it wasn't bad because of a virus but was overheating.

This sounds like a hard drive issue. Let the computer run for about five minutes and touch the bottom to see if the laptop is getting hot. If it is extremely hot, then a fan will need to be replaced. Overheating of laptops is the number one cause for hard drive failure. If the fan is replaced, then the hard drive might still be good.

Also, you may have had a virus, which is what is keeping you from booting into the Windows environment. You will need to reformat the computer but will loose all information if you do this yourself. If you are running Windows XP, you will need to purchase a restore disk from the manufacturer. If you are running Windows Vista or 7, boot the computer on and immediately (before the Compaq logo comes on) tap F8. Choose advanced options and choose to factory restore the computer. As mentioned, this will completely erase the hard drive and everything in it.

The problem is that XP installation CD does not have a SATA driver, unless you have a Compaq SATA drive on a disk etc and can install it when XP asks for a hard drive driver, then XP cannot detect the hard disk and therefore won't install XP.
The Fix.
Go into the BIOS and disable the SATA drive, this will make XP think it is a IDE/PATA hard disk. Then install XP normally, and all the device drivers (including the SATA driver), then shut down and boot up and got into the BIOS and enable the SATA drive.

It could be a problem with the harddrive and memories ,if you enter the DELL bios setup page when the computer starts up does it have an option to test the hard drive if so test it.
Also if you have two memory sticks then try with only one and vice versa.

Try booting with another boot CD like the ultimate boot CD it has some hard drive testing tools too.

Good Luck

take a look into bios and see if the the there is a shut down at certain temp is set ..to be sure ..just restore to factory defaults ...but the best thing is to take a look and remove the settings if there is a temperature limit on ..cpu temp...its risky ..but I always let it without limit and it was ok ...

• as you boot the computer, start tapping the F8 keys
• From the boot menu, select Safe Mode

If this seems to work, you can try restoring the computer to an earlier point from Start > All Programs > Accessories > System Tools > System Restore.
If Safe Mode also fails to load, you would have to check your disk for errors or you may have to install XP all over again.
Please get back, if you need any further help.

Hi mithz.
I'm not you people.
(Please keep track of the user who you ask a question too).

When you installed windows 2000, (If you formatted the entire drive during install), you might have taken out the small partition that holds data for a system restore. No version of windows likes
you going backwards. In order for you're system restore CD's to work you'll need to format the hard disk drive. Windows will not install if Windows 2000 is found on the drive. The fastest way to get Windows 2000 off the drive without deleting any other partitions Compaq installed would be to go to the hard disk drives manufacture's site & download their setup tools/utilities. You'll be able to creat a bootable floppy disk that will function in a dos-like mode out side of windows. You'll be able to format the Windows 2000 partition. Once that is done you will be able to incert the restore CD (s) & install Compaqs windows XP.
You may need to pull the drive in order to see who made the drive. EX; Seagate, Smsung, Maxtor ect. Here is the link for Seagate. http://www.seagate.com/www/en-us/support/downloads/seatools
Every manufacture has similar bootable floppy software.
Read the instruction provided by the manufacture on how to create the floppy disk & how to run it.

Good Luck!

Mike

Hi,

This is because files that windows xp needs to function properly are corrupted or missing, so you would have to repair or re-install windows xp using the operating system cd.

please rate me. thank you.